Alsop Plumbing

I previously worked with Alsop Plumbing Company and this company came out quickly gave me pricing up front and was very clear and precise about what I needed. I would recommend this company Richard took my call, and Billy came out to perform the services I required the same day I called. The labor fee was affordable and I opted to utilize Alsop’s parts for service instead of the parts that I purchased from Lowes. The parts I purchased from Lowes were not genuine parts therefore, I decided to go with genuine parts that would not wear out in 6-12 months. Thank you for coming out quickly for service, being professional and completing the job within the first hour. I will continue working with your business in the future if needed.

Joe came and checked out my hot water heater. It turned out the unit was in such bad shape that the wiring had burned and burned some of the insulation in the tank. He unplugged the heater. I knew the heater needed to be replaced, but did not realize it was also a fire hazard. Joe came the next day to replace the system. He explained everything to me. I felt comfortable with him in my house and confident in his work. The office staff is outstanding. Norma came in to work early to set up me up with a new heater. She juggled a very busy schedule to make everything work. This is a company that goes above and beyond. I am new to Texas and Alsop will be my go to company for plumbing. I highly recommend them.

Do not use Alsop Plumbing, Inc. M-18002 for your plumbing needs. We have been using them for our primary home and rentals. We used them for a kitchen leak that their plumbers made worse than it originally was a few years ago. The plumbers were as helpful as they could be with correcting the problem but a woman named April was rather difficult and accusatory with were the problem laid. She also accused us of trying to get free services knowing we weren’t at fault for the continuous leak they claimed to have fixed but only made worse. It made our entire living room and kitchen flood. We had to get new floors due to their errors. We continued to try to use this company because the plumbers were very assisting but today was definitely the last time. We called them for a slab leak at our primary home. They sent out a plumber who told us he was going on vacation and couldn’t get to it for a week. We agreed to wait until he came back and called to schedule it for the week after the next Monday. Monday came and someone called and told us that they wouldn’t be coming because he had an emergency and he couldn’t come until the 20th. She said a manager would call us back. We called back and we spoke to April who said she is the supervisor and owner. She said we never scheduled for a slab leak only regular maintenance and that the job required two people and no one was coming until the 20th. The plumber told us the day he came he would put us in for monday when he got back. I also called and spoke to a female on the phone who put us down for monday(today). We were told that the plumber had an emergency and would be delayed after calling this morning because no one came at 8am. A few hours later someone called us and said no one is coming that the plumber can’t do it until the 20th. This is after speaking to someone last week to confirm that someone was coming today at 8am. We advised her that we had been waiting already for one guy to come off vacation because we were told the other plumbers couldn’t handle it so why would we be pushed off until the 20th. She became belligerent and yelled that we never had a slab leak call and that she would know because she does the schedule. When I asked for the supervisor that we were told was going to call us she said she was the supervisor and owner and hung up the phone. Keep in mind their plumber is why we knew it was a slab leak. After she hung up we received a message that our appointment was canceled.

Extremely professional & courteous service from this company. We had an issue with our water heater running out of hot water quickly. Another company told us that they couldn't repair it & that we needed to replace the whole system. I decided to get a second opinion & called Alsop Plumbing. An Alsop technician came to take a look at it, did an inspection & notified us that it could be repaired. He promptly repaired the system & got it to provide hot water once again. More than thankful for Alsop saving me $2000 for a new water heater. I highly recommend their services.

Billy installed all my plumbing for my new kitchen, laundry room, bathroom and water softener. He did an awesome job. Thanks Billy!!!

Called and left a message. Did not get a call back. I called back and someone answered. We were told they didn't have anyone available to come. I guess if they have no one to come they ignore your call. Bad business practices. Shame on you. We called someone else who gave excellent customer service

We have used Alsop twice recently. Both times Jeff came out to fix our issues. He was very polite, professional, informative and methodical. Alsop also have a lower rate than some other competitors in this area and they are definitely our go-to now.

Billy from Alsop has worked with us for kitchen remodeling and natural gas appliance installation as well as small plumbing projects in our home. They are a transparent, premium service providing quality work and piece of mind. Highly recommend.