Mr. Rooter Plumbing of Killeen, TX
Review Summary
- Positive experiences: Customers consistently praise the technicians' professionalism, punctuality, knowledge, and efficiency.
- Kelvin is highly recommended: Multiple reviews specifically highlight Kelvin's excellent service, communication, and expertise in various plumbing issues, including water heater installations, leak repairs, and clog removal.
- Other positive feedback: Customers appreciate the clear explanations, upfront pricing, cleanliness, and friendly attitudes of the technicians.
- Good customer service: The office staff is noted for being pleasant and helpful when rescheduling appointments.
- Specific technicians mentioned: Kelvin, Gage, Jake, and Tyler are all positively mentioned by name.

Reviews
View All on Google4.9
(230 reviews)
Joey Phongsay
October 2, 2024
Just got an emergency water heater replacement done by Mr. Kelvin. Super nice gentleman with professional grade installation. As a bonus, he also gave me some great maintenance advise to maintain my new water heater, which works great by the way. I appreciate how he communicated the progression of the job. The water heater provided hot water right after installations. My old rheem water heater took a minute to even warm up. A great product with an awesome professional plumber was at my home today.
Joshua Davidson
I had a great experience with Kelvin, who came out to fix a leak in my home. He was punctual, professional, and explained everything clearly before getting to work. The leak was quickly and efficiently fixed, and he made sure to clean up the area afterward. I really appreciated his expertise and friendly attitude. Highly recommend Kelvin for any plumbing needs!
Belinda Johnson
I had a great experience with Mr. Rooter Plumbing of Killeen today! I called in the morning, and they answered right away and scheduled me an appointment that afternoon. The technician, Kelvin is awesome!!! He arrived at my home exactly within the time frame given despite the bad weather. He was incredibly professional, he took the time to explain everything, and made sure I understood the process. The entire team was respectful and genuinely caring, making a potentially stressful situation much easier to handle. It’s rare to find such a combination of efficiency and kindness these days— I highly recommend their service!
Tera Emm
We were scheduled an appt for a Wednesday and they were unable to make it that day. Things happen so this was never an issue for us. The woman who called to reschedule for the next day was an absolute delight and very pleasant. The next day Gage and Jake showed up and they were equally amazing! Both were kind and courteous! Jake was incredibly knowledgeable and picked out a faucet that is exactly what I wanted! Absolutely lovely guys! Wonderful experience!
Lovey Boone
Kelvin with Mr. Rooter was exceptional! He was professional, punctual, and extremely knowledgeable. He took the time to explain the issue and fixed it efficiently. The service was top-notch, and I felt confident in his expertise. Highly recommend Kelvin for any plumbing needs!
Craig Laurenson
Kelvin was awesome. Not only did he clear our clog but he did it quickly and professionally. He was friendly and took the time to explain everything along the way. Thank you Kelvin.
James Fuller
Kelvin was magnificent and very knowledgeable in his craft, couldn’t have gotten a better plumber to do my plumbing jobs. He has a great personality very respectful. Thanks Mr Palmer for an outstanding service you provided.
D'Anna “Sunshine” Louis
Tyler was great! He located the issue almost immediately and gave me my pricing upfront. He was able to finish the job quickly and confirmed that the toilets and tub were running properly before he left. He was even able to confirm where the clog came from. Very friendly and extremely efficient. I hope I don't have another issue but if I do, I would request Tyler again! Thank you so much for the quick service!