Arellano's Plumbing
Review Summary
- Negative: Poor communication and scheduling issues are prevalent. Multiple customers reported missed appointments, lack of follow-up, and failure to provide estimates.
- Positive: Some customers experienced excellent service, timeliness, and affordable pricing for completed jobs, particularly for installations.
- Mixed: Some customers praised the quality of the work itself, but were let down by poor office management and communication.
Reviews
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(41 reviews)
Trey Benson
By far the worst service I have had from anyone around Laredo. They made an appointment to be at my house at 9 am. Nobody showed up at 9 so I waiting and called the office at 10:30 am. They told me they were sorry but it would be after lunch. I was very polite even though they wasted my entire morning. I called again at 2 pm because once again nobody showed up. The lady in the office told me “ they had lots of jobs” and couldn’t make it today. What kind of business does this? I wouldn’t use them to take out my trash!
Johnny Tijerina
Very disappointed, I waited all day for service an was told not to worry they would show up for service replacement, I would have been okay if they said they couldn't make it or even a call to reschedule but nothing. Hopefully the can work on better communication in the future. I'm not a customer nor would I be in the future.
Selene L
Hired them to fix a leaky faucet that had been "fixed" previously by another service and still leaked. They came quickly, worked well, and was worth the little bit extra money. On the other hand, their office management said they'd get back to me for estimate on further work, and still haven't called, but they deserve a separate rating from the workers.
Alma Canales
They provide the best customer care and service! Always on time and do a amazing job. Prices are unmatched! Thank you.
Leticia Valadez
Excellent service they installed my hot water heater and the rate was very affordable. Will definitely use them again.
Javier Ramirez
Very unprofessional I contacted them for a service and got confirmation that they would do the job. They did not by when they told me so I called back and they said someone was on the way. Hours passed and never showed. I called once again and business had already closed for the day. 6 days have passed and never did they contact me. Would not recommend.
J. Gon.
Honestly wouldn't know about how they work but simply not beong able to give an estimate after 2 weeks tells it all! They came to my place to see how much they would charge and stuff but never gavr me a price or called back after the "boss" himself told me hell call me on Monday..that tell u everything about the company not being avle to even speak to a customer about pricing after they took pics and stuff. 👎👎👎💩💩 i wouldnt recommend at all i can imagibe if they staryed working and just left and u never hrard of them again..they seem like that kind of company..well ppl cuz it dont even seem like this is a company
Joe Villegas
Called for a quote to replace water heater, i did not know they could sell you water heaters as well, so they provided a quote for a water heater and installation, job was done in 1 day. Excellent rate and service.