Ferguson Plumbing Supply
Description
Wholesale distributor of plumbing, HVAC, waterworks, fire protection & facility supplies since 1953.
Review Summary
- Mixed Customer Service: Some customers report unhelpful staff and long wait times, while others praise specific employees (Karrie Digges) for excellent service.
- Product Knowledge: Staff generally knowledgeable about plumbing supplies.
- Installation Issues: Significant problems with installation and warranty of a downdraft oven fan, including multiple failed attempts and denial of warranty.
- Delivery/Trucking Issues: Inconsistent unloading times for deliveries; drivers report strict adherence to appointment times, no early access, and limited parking.
- Positive Experiences: Some customers report fast and on-time service, and helpful staff in emergency situations.

Reviews
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(67 reviews)
Ahmad Yama
June 6, 2024
Live load haulers, takes for ever to unload just be on your appointment time no early delivery no overnight parking and no restrooms good luck
Sonexay Phannourat
I stopped by this location during my lunch break to try and get a shower valve. This was the only store showing in stock. When I got the store, there were two gentleman at the register helping customers. None of them said hello or we’ll be right with you. I waited a couple of minutes before asking one of if they could help. I just got a one moment finger but nothing was said. I waited some more, went to look for the part myself but it was not on the shelf. Waited about 10 minutes before leaving. I totally understand they were with customers and busy helping them. I am in customer service myself and a simple hello, we’ll be right with you would have gone a long way. I ended up buying the parts online. I would not return back here unless it was the only place left for the supplies I needed.
Sonya Smith