Imperial Plumbing
Review Summary
Imperial Plumbing is praised for professionalism, reliability, and clear communication. Customers highlight their responsiveness, including quick call-backs and timely service. They are commended for their thoroughness, transparency in pricing, and respect for customers' homes. Specific positive experiences include main line replacements, handling water damage, water heater installations, and addressing issues in old houses. Many reviewers express they will use Imperial Plumbing again and recommend them.

Reviews
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(53 reviews)
Carl Kelliher
October 12, 2020
Toby & Sam are professional, reliable & genuine. I had the main line replaced from the water meter to the house. Although it wan't cheap, it was well worth it and great peace of mind that no leaks will occur again. Toby took the extra time to educate myself about old quest plumbing that was installed in the late 80s early 90s resulting in many leaks like this one in the area. Will defiantly do business with them again! A+++
Don Shaheen III
I have been using Imperial Plumbing for a few years now. Toby is always consistent in answering phone calls for scheduling and updates. Sam has now been to my house a few times to fix issues that happen in old houses. Everyone is professional and the price is always reasonable. I will be a repeat customer and continue to recommend them to anyone who needs a plumber.
Faith Edwards
I am so grateful for Imperial Plumbing! During the freeze in January my backflow device broke and I’ve been “ghosted” by multiple companies. I left a voicemail on a Sunday night around 7:30 PM and got a call back from Toby within 30 mins. He was so kind and helpful, quoted me on the phone and said he could be out as early as the next day. He checked in first thing in the morning and Sam was out at my home that afternoon and had everything fixed within 20 minutes. I was so impressed with the whole experience! Thank you so much to Toby and Sam!
Kimberly Griffith
We had what we thought was a small water leak turn into a large project involving water-damaged floors and walls in two bedrooms. We are so thankful for Imperial Plumbing! They came out immediately with the proper equipment to dry everything. They were professional and friendly. They respected our possessions as if they were in their own home, and they kept us informed every step of the way. They coordinated with our insurance so all we had to do was file the initial claim. My husband and I are very grateful, and we highly recommend this company. Support local!
Meredith Gedrose
We had an excellent experience. Toby was very communicative, professional and a rapid turn around time. We called with water heater issues one afternoon and he was out replacing it the very next morning and didn’t nickel and dime us the whole way. We would use Imperial Plumbing again in a heart beat and would highly recommend.
darkhumphrey
Happy customer. They were referred by another reputable plumber, and saw that they had great reviews. I spoke with Toby who was very polite and easy to work with; also transparent with pricing. Sam stopped by and quickly diagnosed the problem, explained what he needs to do, and also was transparent throughout the whole process. I'll always use their services for any plumbing issues. Thank you!
Esther Choe
Sam and Gary were extremely professional, kind, and thorough. They took the time to explain things and were very upfront. They had masks on and made sure to clean up after they did any work. Toby was very kind, knowledgeable, and very helpful on the phone and was able to give me honest feedback and reasonable estimates. I received a phone call 30 minutes prior to the guys showing up and they showed up on time. I highly, highly recommend Imperial Plumbing and will definitely use them again should I have any issues in the future.
Jennifer Manis
Toby and his team at Imperial Plumbing are the best!! They installed our hot water heater 3 years ago, and was amazing. It went out Sunday, he replaced a new one (Thankfully still under warranty!) on Monday!! His team was fast, respectful, cleaned up when they were done and were personable! I’ll never use another plumber!