Crockett Drum Plumbing Heating & Air
Review Summary
Crockett Drum Plumbing Heating & Air receives mixed reviews. Positive feedback highlights their professionalism, honesty, fair pricing, quick service, and expertise in both plumbing and HVAC, including gas leak repairs, water heater issues, and furnace fixes. Some reviewers specifically praised Mr. Drum's trustworthiness and knowledge. Negative reviews cite unprofessionalism, potential overcharging, missed appointments, and unwillingness to handle smaller jobs.
Reviews
View All on Google4.5
(37 reviews)
Jerry Reyes
December 6, 2020
Mr Crockett and his two man crew showed up early Friday morning 9/25/20 to locate and repair backyard gas leak.They started 9:00am dug up the ground and cutting both end of metal gas line from the alley meter to the outside wall gas line and inserted and ran underground yellow polyethylene gas liner. Later they took the time to enter my home and removed the old gas shut off valves on gas stove, water heater and heating @ a/c and installed new valves and inspected the attic gas line connectors and exhaust vents. After the repairs was done and gas turn on and hot water heater turn back on I notice my A/C wasn’t blowing cold air (Had nothing to do with gas leak repair) compressor wasn’t kicking on Mr Crocket took the time to trouble shoot the problem and finally had the A/C running again. The repair price I was quoted was reasonable and well worth for the repair they provided. I highly recommend Crocket Drum Plumbing Heating A/C to anyone out there in Lubbock and surrounding areas. Their professional mannerisms, honesty, professional and knowledgeable work ethic they have provided me that day is above and beyond...Crocket Drum Plumbing Heating A/C was recommened to me by Atmos Energy Technician. So as a U.S Army Veteran I Thank You Mr Crocket and your crew••••!!! Jerry Reyes
C B
Most trustworthy plumber you will ever meet. This person is an honest and hardworking individual. Work done is done correctly and well. Would use again. Highly recommend.
Tyler Chapman
Mr. Drum has fixed our A/C several times and has always been honest and fair with us. Considering our A/C is very old we have had a number of issues and he has diagnosed the problem and fixed it quickly every time. He is trustworthy and his prices are fair unlike a lot of others.
Marquess Terry
Thanks for calling back…”they’re not going to do anything after speaking with the owner”
Baylee Stovall
We had our water heater burst at our nail salon and Mr. Drum headed over immediately to fix it, the price he gave us was the best quote out of all the others and he was extremely helpful and professional. Will definitely use his services again in the future! - Paint Nail Bar Lubbock
Miriam Mulsow