Dale Bolles Plumbing Heating & Air
Review Summary
- Negative: Poor customer service (missed appointments, no follow-up), unprofessional communication, inaccurate leak detection leading to property damage, potential for hidden costs, and safety concerns (trucks running stop signs).
- Positive: Competitive pricing, honest and reasonable, fast, clean, polite, and excellent plumbing work.
Reviews
View All on Google3.5
(16 reviews)
Robert Johnson
June 24, 2022
Not sure if your drivers realize this but there is a stop sign right by the Acme Brick company. Sitting here waiting to unload and I’ve counted at least 4 of your trucks blowing right through it,not even looking.
Rus G.
They don't talk about anything up front and when they look at the heater it's $170 for them to do it. They can't install a tank-less water heater, they will have to come back for a "full day". Thanks for the hidden cost. I think I'll go with someone else.
Israel Cansino
I called on Friday afternoon to schedule a plumbing inspection for a house we are purchasing in Lubbock. They put me down for the next Monday at 1pm. Monday 230 came around and my realtor notified me that no plumbers showed up for the inspection. When I called to find out what was happening with my appointment, they transferred me to the plumber that was assigned my request, but he didn't even know about the job or was even giving en a ticket for our request. He was actually in Plainview doing a job. I still have not received a phone call or follow-up as to what happened. It's like I never called or something. This is just terrible customer service.
Toby and Sylvia Garcia
If you need any type of plumbing work done go to Dale Bolles plumbing. They charged us $1200 for what all other plumbing companies were trying to charge over $3000 to do. We got quotes from 4 other plumbers. They are honest and reasonable. They are def the company we will use from now on!
Nicholas Flores
Had an after hours plumbing issue. Answering service was nice. Got a call from the on call plumber and it was the most unprofessional conversation. Completely felt like it could have been handled a lot better. Definitely would not recommend this company to anyone.
Jamilex Acevedo