Snook & Aderton HVAC Supply

Searching for and ordering the product from their website was easy and straight forward thanks to product details that listed compatible furnace models for the part that I needed. The product wasn't packaged well, though. It seemingly was placed on top of wadded packing paper on one side of the box, instead of being wrapped and placed in the center. Fortunately it wasn't damaged during shipping.

I would choose more stars if there was an option to do so. Short version of my story is that my furnace went out on December 19th. I live in IL. It gets cold in IL in December. My service company came out and said I needed a new inducer motor and that they would order the part and fix it. A week goes by and I hear nothing so I call and they say that they cannot find the part anywhere in the US but they would keep looking. Another week goes by and still no part. They finally told me to see if I could find it myself (nice, huh?). Well... I googled the part number and description, and the first option was Snook and Aderton. I called, spoke to Joesph (he was kind, helpful, and really knowledgeable). He did some research and found a supplier. He called me and left a message. When I called back Joesph was out but Brandon jumped in. He made sure the part was really there, set up the order, I paid, and in TWO BUSINESS DAYS I had what my service company could not secure in 3 weeks. With subzero temps on the way, it looks like we will have heat in our house just in time - all thanks to folks like Joesph and Brandon - These guys know what great customer service looks like. I warm thanks from me to those guys and to Snook and Aderton! (follow up note.. inducer motor installed, heat back on - again, my gratitude for the quick and accurate service from Snook and Aderton cannot be overstated)

I'm a first time customer in need of a gas valve for our wall furnace. S & A had the "updated version" of this valve in stock. They provided excellent old school customer service, making sure I got the correst valve and all questions were answered, before placing this order. It's so refreshing to deal with real people who actually care about their customers and are willing to communicate. Snook & Aderton is now my #1 go-to for HVAC supplies. Thank you!

Excellent customer service. Joe went above and beyond to help me get the part for my unit. I had been looking for the part for months with no luck (even with the manufacturer) and no heat. I ran upon their website and called and talked with Joe and explained the situation and he said that they didn’t have the part but he would find a part for me and within a few days I got one ordered. And it arrived to my house in 2 days!! I cannot say enough about Joe and this place. Thank you

We placed an order for a heating element and the manager, Brandon, went out of his way to 2nd day air it to us as we requested. When it arrived, we then had it installed by a plumber/electrician and were told it possibly was defective, so I called Brandon, and he immediately handled the situation within minutes, and next day air us a new one. Let me just express my utmost gratitude to Brandon and his crew for being so polite and accommodating to our situation. Best customer service I have ever received in a long time and will be making this company a definite must the next time we are in need of equipment.

My husband and I love our SunStar heater and we thank you so much for shipping it to us so fast because we really needed it…in the future if we need to purchase another one we will only it from you all…God bless!!!

This was the best experience. We ordered a swamp cooler It was smooth. It was delivered within a week and the delivery was great. I definitely would order again from here and will recommend to others.

Placed my online order...a couple days later, received follow-up phone call from Snook & Aderton verifying my order and updating me on shipping and delivery. Extremely courteous, prompt and efficient with shipping. Fast delivery. Very professional and courteous. Highly enjoyable experience. Would totally recommend.