Berrett Pest, HVAC and Plumbing

I had a frustrating experience with Plumber Guy. They came to address a sewer issue, but the job was left undone. I now have waste in my front area, attracting flies, and the sewer cap was left off. They blamed the City of Dallas for the problem, but it feels like they didn’t take responsibility for their work. I’m very disappointed and cannot recommend their services.

Nick with Berrett Plumbing did a great job fixing my underground plumbing issue. He was warm and professional. Thanks,

They've been great. We've used them a long time and now that they have expanded from just pest control. They have helped us out with HVAC concerns as well as even threw in free cleanings! We appreciate them and Chris G. who helped us with a free service to show their appreciation for their customers.

Ben called to get important details before the appointment; Braydan was knowledgeable, pleasant during install, and very helpful as I navigated kitchen sink replacement as well as all that entails —most important: they were able to schedule quickly. Smooth process, very fair price, great experience … I highly recommend Berrett Home Services!

Barrett HVAC came out in what I’d consider a moments notice to fix my A/C when the heat index was at 110 degrees and my house inside temperature was 87 degrees in mid-August texas weather. I think it’s safe to say they’re a life saver. I was up and running within a few hours of noticing my A/C was out. This is what I call great service.

Technician never arrived. I called to get update and technician stated he was told by leadership of an unknown meeting that would cause him not to be at our scheduled appointment at 8. Customer service representative stated there is always a two hour window(8-10am) but technician still wouldn’t be onsite at 10am. Never pay $40 reservation fee due to this company’s lack of commitment of showing up on time and doing the work in the agreed time slot. New appointment scheduled for a show time at 9am; not a show time between 9-11? Leaders and management, customers DO NOT want a two hour we may show up window. Show up at a designated time.

Absolutely overpriced, quoted 1200 for what they said was 5 hours of work ….for moving tub valve and drain. Sent 2 guys… but both arrived at different times 15 mins after arrival I to job they said they had to go to store to buy a part… took them 1.5 hours Home Depot is 5 mins away they … came back and were in 1 of the 2 trucks Eating McDonald’s ../ I confronted them. Asked them why didn’t one go get part alone???? They got flustered with me not knowing what to say. They came in and did job in 45 mins…. After they left 30 mins later valve was dripping . One came back and fixed…. Net net it was bad experience and it was a rip off . Do not recommend this company … sorry it’s absolutly how I feel and I have more pics.i gave it 2 stars cause they responded quickly and did pick up the valve and shower head for me.

I already have Berrett come out quarterly for pest control and recently discovered that they have HVAC and Plumbing services available as well. Needless to say, I was very happy with the services. Their guys came out to just take a look at my plumbing and HVAC to make sure everything was working properly, gave me some insights on what they were looking for as well as what I needed to do to make sure my systems worked properly.