Flow Plumbing

The worst experience ever. Can't believe they are still in business we were ripped off 9 years ago it took them 9 days to dig and repair a broken pipe We didn't get a master plumber we found out later. The journeyman sat in his truck almost the entire time in a young guy that looked to be about 18 did all the digging. We paid almost $10,000 .. if you need a major job I suggest you get a second opinion.

Very professional and did great work. I would highly recommend them on any plumbing job.

This company was referred by my neighbor who also used and loved them. I called to discuss some water pooling in front of my house and they were very honest about the type of testing they would need to identify the area leaking (this is the $200ish price people are complaining about). Within an hour, they identified the leak and the very next morning they were onsite, and on time, to make the fix. I believe it was a fair price and they answered all my questions along the way. The office was responsive and helpful as well.

Review edit: We understood that the first hour was an evaluation and then repairs were to start. Why $325 for evaluation when others are $59? We did have outside leak. We had dug and could see where the leak was coming from. We were told that he didn't know exactly where the leak was coming from and told us it could be in the slab or under the slab under the front room floor. He put an orange flag where we had seen the leak. Another company was called leak was identified and repairs started with 15 minutes. The leak was a few inches back from the edge of the house no where close to where Flow had said. It was repaired that afternoon. I.understand that they have to get paid to come out, but he didn't even locate the exact location of the leak. Then to be told they couldn't fix it for a whole week. It took about 15 minutes and another 15-20 in the truck and that was $325. I'll never use this company y again.

DO NOT USE THIS COMPANY. We scheduled an appointment to have a shower leak located and assessed. We received an email quoting $59 assessment fee. When the workers arrived, (one who appeared to be stoned or drunk) they stood staring at our shower. They ran no tests, and never even so much as turned anything on. After about three minutes, they went back to the truck to get "some stuff, and pricing." The one worker who was NOT under the influence, returned to say it would be $400 per hour for them to run tests. This was never mentioned in the email quote we received. When we presented the evidence of the quote we were told that $59 was only an "evaluation fee". How you can accurately evaluate anything without performing any actual work is beyond me. Perhaps Flow Plumbing employees psychic plumbers? Regardless, this entire organization are absolute crooks. DO NOT waste your time or money.

Everyone starting with the initial phone call and ending with the repair work and technicians was very professional, and great. As the work progressed, the wonderful technician explained what he (they) were doing and the purpose of the way the work was being done. I tend to ask a lot of questions and they were very personable but professional and answered ALL my questions. Therefore, I totally understood and understand what they did and why it was done as they did the required work. They take complete pride in their work but most importantly in the outcome of their work for their clients. I would definitely use them again and without hesitation.

Would give less than 1 star if it were an option. They charge $59 to drive to your house. They call this an "evaluation" fee but nothing is evaluated. They go to their truck and return with additional pricing. The additional pricing is the cost of having the actual evaluation performed and is $500. This company is totally shady and is not one I would recommend. I just spent $59 to have a 4 minute conversation and got no answers. When I called the corporate office, Amy was rude and no help. Find ANY other company to work with. Update 5.23.2023 I think the disconnect may be in the definition of "evaluation". I provided the plumber with as much detail as possible regarding the leak. It's in the primary bath shower, it has been happening for X amount of time, the water is visible here and here after we shower, etc. After providing the details I expected the plumber to visually inspect the shower and then make recommendations as to the tests available and how to move forward. The plumber did nothing, nothing. He didn't say much and had no recommendations. He asked ME which tests I would like run. How would I know?? Isn't that what the so called "evaluation" is for? I asked him to provide a professional recommendation regarding the testing. His response: "Well, if you knew where the leak was, I could tell you more." If I knew where the leak was I would not hire a leak detection company. I stick to my original review ... the $59 is for them to drive to your house. Speechless.

The good news. The bad news. The worst news. I'll start with .... Bad news: They have a very dishonest plumber named John working for them. Last year, we had this company come and do some work at our house. He spent all day at the house basically doing nothing and charged us $1000 and he wanted to come back the next day to do "more work" and charge us more money. The funny thing is, he never figured out what was wrong. (We ended up hiring a different company and they did a wonderful job!) The good news: They have excellent customer service representatives answering their calls and scheduling appointments. The two women I talked to were absolutely wonderful and extremely helpful. Prior to my encounter with John, I met another plumber named Dwayne, who was very professional and did his job in a timely manner. No fuss, no frills. Just get in and get out. I didn't think anything bad about the company. So why not make a follow up appointment right? Wrong....!!! The worst news: So after my experience with John, I tried to reach out to Flow Plumbing (several times) to try to talk to them about what happened. Nothing happened. No call back. Nothing. All I heard were the sounds of crickets! I'm actually glad this happened because if it didn't, we wouldn't have found the company that we hired and loved! I guess things happen for a reason.