Roto-Rooter

These guys come out and showed out! Probably saved my marriage by installing this water heater before their allotted time for me. They made me go from zero to hero by picking up the phone and calling them just once! These guys are under appreciated until you NEED them! When you see them thank them for their services! They do go through a lot!! 11 out of 10

Set up an appointment on a Wendsday for service on Friday. No call no show after verifying with them at 3 on Friday afternoon that they were coming. Tried their after hours agent who claimed they were going to call me after 15 minutes. Called after hours again after 45 minutes and was told they wouldn't answer their phone. Left us with no usable toilet. Stay away!

NO STAR FOR THIS COMPANY. This company and plumber are not professional. They don't know what they doing. They came in our place and change $1623.50 and didn't fix our issue and one time they charge for camera and didn't use. so this plumbing company is just took your money and run away.. They came at 3 time and saying problem in city line and city saying they don't have any problem in them side. Also they marke down the line on sewer and we dig almost 6ft to 7ft and we didnt find any sewer line in mark so this company plumber are not professional at all. we call other plumber and they fix our issue... SO DON'T CALL THIS PLUMBER. I KNOW IS 24/7 BUT FIND OTHER PLUMBER TO FIX YOUR PROBLEM.. THIS PLUMBER KNOW HOW TO TOOK YOUR MONEY...

Don’t waste your time on this company. We called for an emergency call on a Thursday, they had my number, my husbands number and the service address. We waited by the phone ALL DAY. We called and they never answered. Friday, Saturday, Sunday, and Monday passes with nothing. We called someone else to help us. They called us Tuesday afternoon and said they still had a work order. They claimed they tried to call us and couldn’t leave a voicemail which is a lie. My husband and I both had no missed calls and our voicemails are not full. We asked why they waited until Tuesday to follow up with us and they gave us excuse after excuse. We asked why they didn’t try to text. Their response, “Oh we just don’t do that.” So you claim that both numbers didn’t have a voicemail set up, which is not true, you didn’t even bother going by the service address and ringing the doorbell, and couldn’t be bothered to send a text? And all the while, we tried to call them with no answer. I would NEVER recommend this company, especially for emergency issues. Calling them was a complete waste of time. No send of urgency, unprofessional, and they don’t even answer the phone or show up.

Quick courteous and left everything as they found it when finished. Will use them again if needed.

I called last week to get Roto Rooter in Midland Texas to come out for a minor issue I was having at my home. Person I spoke to scheduled me for Saturday. I specifically told the person on the phone it would have to be after a certain time frame . We waited & waited & waited for someone to call no one ever did! We call back the following week and person I spoke to scheduled us again for after work hours and no one ever calls or shows! We are now Friday, 6 days in and this morning a service guy calls and very rudely say " Hello maam this is Roto Rooter, you called for service. I Immediately responded saying, "We have been waiting on you all since Saturday. He responded, " Well we have time now"! I responded, well there is no one home and we cant right now! Person on the phone VERY rudely just cut me off the conversation. I think this is HIGHLY unprofessional and will never be calling for service ever again!

Terrible service!! They will make an appointment and not keep it. I was left waiting for them all day and they never showed up. I even called that morning to make sure they were coming out and was assured they would be there. I called the next day and they acted like it didn’t bother them and was asked if I wanted to cancel the appointment. What a joke of a company.

They were called out for a backed up sewer line. The man that came in as quick and courteous and cleared the line. He also informed me of a 30 day guarantee. I had to call them back out a couple days later for the same issue. The same technician came and “cleared” the line although he didn’t pull anything out of the drain. Well, now a couple days later I have the same issue. I called the city out to check the main line and they cleared it from two different locations yet my line was still clogged. I just called back, waited two hours without hearing anything, and called again. It is a Saturday and as told the tech was on another call but would be calling. He just called and said I would have to pay for this service. I mentioned the 30 Day Guarantee and was told the second trip negated that. Umm, I don’t think that is a 30 Day Guarantee. So, I have to pay again for a service they supposedly have completed twice in the past week. I obviously have no choice but they need to change their guarantee to reflect what it truly is. I just updated to a five star. Mark came out and had us unclogged within 30 minutes. He also discovered that out clean out was installed incorrectly. He did not charge for the call because he said this should have been discovered and taken care of on the first or second call. Very professional and I would recommend them. Great service recovery.