iPlumb
Review Summary
- Negative: Poor responsiveness, flooding damage, failure to provide documentation, unorganized scheduling, and potential price gouging.
- Positive: Professionalism, quality work, efficient service, trustworthy, and affordable.
- Mixed: Some customers report excellent service, while others experience significant issues with communication, organization, and pricing.
Reviews
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(16 reviews)
Steve Schwarzbach
May 13, 2023
We called iPlumb to help us with a tankless water heater. We had isolated the water to the unit before calling them out. After they assessed the unit they left the water lines to the unit open and flooded my attic. After this they were unresponsive, took over a week to get a one line estimate and have not responded to my request to break out parts and labor. We have had to shut off the water to this part of the house for almost 2 weeks. People make mistakes and I wanted to give them the chance to make things right, but iPlumb chose to go non-responsive. Terrible experience. Stay away.
Sondos Nassef
I have had iPlumb do major work (digging up and replacing 80 feet of pipe) and not so major work (replacing toilets) and both times I was so impressed by their professionalism and quality. They worked efficiently to get the jobs done and I would 100% recommend them!
Shaun McClintock
They did work on my home to repair a leak, but cannot provide a copy of the paperwork to support their work needed for the city water company to do a leak adjustment. I have requested it weekly for two months and have not received any documents yet. Decent plumbers, terrible office staff and organization.
out934sw
This company continues to be completely unorganized. Called Wed, they said they'd schedule someone for Friday and would call to confirm. Friday came, no one called or showed, I called and they said no one was available & would I like to book Mon or Tuesday. Booked for Monday and lo and behold no one showed up and no one called. Turns out the guy is off today. They have zero respect for their customers. Do not waste your time.
Frank Sanchez
I rate them zero stars, they came out to do a job for me, took 1 hour & charged $450, I spoke w the owner, he kept trying to justify the charge, I have been a business owner for 19 yrs now, he had 1 guy seal the toilet ring, he came by in the morning to assess, 15 min, then came back that afternoon, my daughter said the tech was in & out in less then 30 min, PRICE GOUGING, I truly wish I would have took the time to read there reviews before I called, people read these reviews, they do reflect this business, dont waste your time or money.
Jessica Trejo
Great hard working plumbers , super professional efficient and trust worthy . I have chose them for my previous home and new home because they are so affordable and do a great job !
Kenneth Calhoun
They did the plumbing for a new addition to our house and it was flawless. Made one mistake and took ownership of fixing it.
Pauline Finley
The guys that came out were awesome and went above and beyond. Thank you bunches.