Rex Plumbing
Review Summary
- Mixed Reviews: Some customers report excellent service, competence, professionalism, and fast response times. Others report poor service, unreturned calls, shoddy work, and expensive systems that break quickly.
- Positive Aspects: Knowledgeable and competent plumbers, stellar customer service, willingness to go above and beyond, fast and friendly service, and reasonable prices (according to some).
- Negative Aspects: Unreliable service, failure to return calls, poor quality work, expensive systems with short lifespans, and potential for leaving messes.
- Specific Issues: One customer experienced a broken heating system within a year, another had a negative experience due to work done on their complex, and another had issues with a lack of hot water after a service.
Reviews
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(10 reviews)
Leon Dillard
Because of this company my family unfortunately was not able to enjoy hot water we have been enjoying since we moved into the place we have been staying since October of 2023 they can for a service yesterday and now we have NOT HOT WATER DO NOT USE THIS COMPANY
Lisa Carothers
Stellar customer service. Very knowledgeable and competent plumbers, who go above and beyond, with patience and grace. My mother had an emergency situation today. The situation was made worse by someone who tried to fix it, over the course of 1.5 days. Rex Plumbing came highly recommended to me. I was able to reach them immediately. The crew arrived at my mom's in approximately 20 minutes and, had the solution right away. My mom was very stressed between the person who was already working on the problem and misunderstanding what Rex's crew stated to her. Rex's crew graciously left. When I called to apologize for the confusion, they were very understanding. I was told to call them if we needed them, after they informed me that the person who was working on the problem inadvertently made it worse. An hour later my mom asked me if I could ask them to come back because she still had the leak. We were willing to wait until the next morning. Roy decided to send the crew back out right away. They repaired the pipe in less than an hour and even taught her what the other person did wrong. They continued to be gracious and understanding as she apologized for her stressed frustrations on their first trip. It is very hard to find customer service, competence and professionalism like this these days. Now I understand why my friend highly recommended them to me. I too, highly recommend them.
Paul Garrett