Austin Area Plumbing & Drain Cleaning

I've had Dennis do work twice in my home. He's great! Not only did he do great work installing the toilets; but while he was here, he gave me some tips on how to maintain my hot water heater. He's friendly, professional, and patient - taking the time to explaining the process and suggestions for how to get the most out of my home appliances.

I recently had a Rinnai tankless water heater installed by them. The entire experience was nothing short of perfect. When I inquired online, I was contacted immediately. They were able to schedule my install almost immediately and they worked with my schedule. Their employees were very professional. Thank you so much for making this simple. I appreciate all of you involved.

WORST EVER!! They had one job to tighten the valve and they came over, couldn’t fix it and created two other issues which were not there before. Charged me $100 just to tighten it and to ensure that there is no leak, I was in a meeting the whole time Jose was working. After 10 minutes he says it’s done, I asked him if the water is leaking or not and he said it’s not. Paid them and an hour later went to use the bathroom, saw this - the water was everywhere. Called them, they blocked my number as well. PLEASE DON’T call them for service!!

Great service from Dennis! Knowledgeable, helpful, and always willing to go the extra mile to ensure everything runs smoothly.

I had an awesome experience with Austin Area Plumbing! During the process of selling our home, the inspection report showed that one of our water heaters was about to blow. My realtor recommended AAP and set up a service call. John came out on a Saturday to inspect the water heater. Sure enough, it was a goner. He came back out on Tuesday, with Tony to replace it completely. They had it done in about 45 minutes to an hour. They were super nice and knowledgeable! Dennis, the owner, gave us a great deal! I highly recommend them and will definitely use them again in the future!

Austin Area Plumbing is the best. Their man, Eddie Pollack, is top notch. His professionalism, knowledge and personality illustrated to me what Customer Service used to be like. He arrived on time and ready to get started. In less than 30 minute he had the old water softener unit out and was preparing the copper lines for the new one. The physical install was accomplished in 30 or 40 minutes. The subsequent programming of the valve took about 10 minutes. Eddie checked and rechecked all connections for leaks. One was discovered and the root cause was quickly repaired. I highly recommend Austin Area Plumbing and Mr. Pollack to anyone needing plumbing work. He personifies professionalism and a sense of pride in his work. He demonstrated an earnest willingness for helping the customer understand what is required and what will be performed. I plan on using them for all my future plumbing work.

Our hot water heater was not supplying enough hot water for 2 or 3 people to take showers. We bought a new hot water heater and Pierre arrived at our house ready to install it. In the process, he offered to test our existing hot water heater (which was not that old) to see if he could fix it and save us the expense of a new one. He was able to fix it and we cancelled the new hot water heater. He was so honest and forthright. We will definitely use them again and recommend Austin Area Plumbing & Drain company to all of our friends!

Garret did an amazing job replacing our garbage disposal! Second time I’ve had Austin Area help us and always on time, efficient at the fix, and a very competitive price. Thank you for the great home care!