At-Ease Plumbing Plano

I absolutely love these guys. Randy is always so responsive and quick. Their pricing is very reasonable and fair and their customer service is top notch. They have saved me several times with flooding issues due to the stupid way my AC is plummed. If you have plumbing issues, make sure you call them! Thank you Randy, you bring me a lot of peace of mind knowing you're there to help.

We have used At-Ease Plumbing to replace our hot water heater and repair 2 frozen pipes that had burst. They are reasonable in their pricing and do a great job. We even had them come back out 3 months after repairing the burst pipes to do a quick placement change at the request of our contractor, and he did not charge us. This is a company that's honest, fair, and has integrity, which is sometimes hard to find these days. Would recommend to anyone.

Randy was fabulous. He came the same day and worked until dark trying to clear our clog. He brought another plumber to help the next day. Together they got the drains cleared quickly. The price was fair and there was no attempt to sell me additional work. They are now in my contact list for any future plumbing needs.

We've had At Ease Plumbing out to our house twice in two weeks (for unrelated issues!) and each time they've arrived within the set window, went to work promptly on our issue, and got the job done with a minimum of mess and fuss. They left everything clean and had reasonable pricing (particularly for a weekend visit.) Best of all, they were able to get to us quickly both times instead of a wait of days or weeks. They'll definitely stay on our call list. ETA: A couple of months later, we needed a new comfort height toilet (for elderly parents) and had Randy in to change it out. Happy with his work as always!

Randy from At-Ease was able to come to my house on a last minute call, Friday evening, to come look at our water heater which has started to leak. He did not charge for the visit and was able to get a new water heater installed the very next morning. Really appreciated the personal attention and care he gave to our family for getting us setup quickly.

Once again we used At-Ease plumbing to solve an issue at our house in Plano. We have used them several times and each time has been great. Once for a slab leak, a couple clogs, and a dripping washer hose. They are attentive, professional and honest. You never get any phony baloney just an assessment and an estimate - after which the problem gets fixed. They are decent local businesspeople who are reliable and perform quality work.

We were customers for several years. Randy most recently came and replaced our two tank water heaters with one tankless. the tankless is a condensing unit. within 2 months, It leaked from the exhaust pipe causing water damage in the bathroom below it. Randy came to fix it and said he never saw that happen before. We decided to get a second and third opinion. Turns out, what we actually needed was a new exhaust vent and a roofer to make sure the vent was sealed properly. This was actually not that expensive but definitely required several people to do it. A one man operation like At ease should not be installing these type of tankless. The manufacture specifies what type of exhaust pipe must be used and that the piping should be insulated. After they did that job, the other plumbing company told us all condensing tankless needed 1. a neutralizer in order to not ruin our pipes, 2. a valve to make sure the HVAC system does not blow back into the Tankless when the HVAC is being serviced AND 3.a drip pan to catch any overflow. At ease didn't even install a drip pan!!! He left the old drip pans that were 3 feet away from the new very expensive tankless. We decided to research ourselves by calling the manufacturer of the tankless, they agreed with everything AND from the photos said the install was not a good install. The fact that Randy installed the tankless and then had to come back out the next day to realize how it is supposed to be primed in order to actually work, should have been a sign that we were not going to be happy. How do you install a tankless and not know how to actually start it up? He also did not program it because my husband had to go program it so that the recirculating pump would quit turning off at the worst times. Randy didn't even set the time. In short, we paid for a full install of a tankless (THOUSANDS OF DOLLARS) and only half of the work was done. I called Steve at the company (his son) and told him I did not think his father should be doing tankless installs and why. He offered absolutely nothing to make up for the over $10,000.00 this thing has cost us (between the initial install, the additional plumbing work and the painting/dry wall repairs). Randy had talked us into the tankless because of how much it would cost if the tanks leaked. Well, the tankless has cost us that much already. We will never use them again.

Very happy with this service, blocked kitchen drain. Was cleared .i was informed of what it would cost and what could possibly cost if complications occurred. Price was reasonable . I am happy and glad to recommend this company and would use them again if need arises.