1st Class Plumbing

I had 1st Class Plumbing come out twice within two weeks for separate issues, each time with a different technician. Both visits required a service charge, which, for reference, does not go toward the cost of the work. The first technician was great—very helpful, informative, and took the time to explain the issue and my options. The second technician, however, was not as communicative. After my second visit, I emailed Dustin to request my receipt, and he informed me about a home maintenance plan that waives service fees. I was never told about this during either visit, and had I known, I would have signed up right away. Dustin kindly offered to waive my second service fee and send me an updated invoice for the maintenance plan, which I appreciated. However, after our last exchange—where I asked for the invoice and how to pay—I never received a response. That was over two months ago. I’ve since tried reaching out via email and their website but haven’t heard back. Not sure why, but the lack of follow-up has been frustrating.

Recently had a major plumbing issue...replaced old cast iron pipes. Dustin and the team were exceptional. Communication with Linda was great. They were prompt, professional, and very clean. I would wholeheartedly recommend 1st Class Plumbing!

Fast response. Unclogged my drain with no problems. Polite. Professional. Respectful. Reasonable. I will definitely call 1st Class Plumbing anytime I need a top-notch plumber. These guys are fantastic! ⭐️⭐️⭐️⭐️⭐️

I have used First Class Plumbing since Dustin started the company. He and his crew have always done a great job. They are very professional and friendly. They also always do a great job on clean up. I highly recommend First Class Plumbing.

I've used 1st Class Plumbing to fix several leaks over the years. The latest was to fix a leak in the main line to my house. Their pricing is reasonable and upfront. Those I interact with are always nice and knowledgeable. I don't get a lot of upselling and they leave with the issue fixed. I'm always happy with the results.

The young man who visited my home to repair an under ground leak provided me exceptional service. He quickly reminded me of the leak he and his team previously completed under the slab at my home. He was professional and assessed the issue in short order. When he and his protege had completed the work they made sure I was updated in terms of the original issue and what was done to resolve the leak. Had I had the option, I would have rated the young men and his protege a score of 10 out of 10. Thank you.

Dustin was amazing to deal with. He gave me back faith in the plumbing industry with his follow up, fast service and pricing! Mario took excellent care of my needs and completed the scope of my work in a professional and in a timely manner. This team will be my go to plumbing company on future jobs! I suggest you stay away from the large price fixing companies and give Dustin a chance.

Dustin and his crew are top-notch. He did a cast iron pipe reroute for us and everything was completed timely. He makes sure the customer is happy and answers all questions before job and during. Our next door neighbors are currently using them for a reroute since we were so impressed. Honest company and will take care of your issues.