Sawyer Brothers Plumber's Service Co

I had a fantastic experience with a plumbing service in Richardson. From the moment I called, they were attentive and ready to help. Their mitigation team arrived that same morning, led by Benjamin and Zachary, to assess our broken water heater. They clearly explained their plan and discussed the pros and cons of each option. I especially appreciated Benjamin’s help with the insurance paperwork, which took a lot of stress off my shoulders. The team was efficient, tidy, and very professional, making us feel like our plumbing issue was their top priority. I would definitely recommend them over any other plumbing service available!

I had Sawyer Brothers Plumber's Service Co. come to my home in Richardson to inspect my 60+ year old drain lines and assess their condition. Benjamin arrived on time, was very professional, and even provided me with a detailed schematic of the drainage system along with an estimate right away. I was pleased to pay him with my card on the spot, and I really value their digital invoicing system. They communicated their charges clearly before the visit, and I had a great discussion with a representative about my drainage concerns. Their customer service and responsiveness were impressive. I highly recommend Sawyer Brothers Plumber's Service Co. for evaluating your drain lines.

I noticed a leak in a pipe in my basement boiler room, and it was getting worse. I reached out for help and was greeted by a very professional and friendly person on the phone. Then there was Zachary—he is fantastic! He and his team do a lot of plumbing work for my company, so I know their work is reliable and trustworthy. Zachary took the time to explain the leaking pipe issues and how his crew would fix everything. He sent Clinton and his team, and my husband was home to let them in. He said they did an excellent job! Zachary is continuing the tradition of great service. I would highly recommend them for any plumbing needs!

I experienced a leak from my water heater and left a message late at night for them to get back to me. They called me back promptly in the morning and had a technician out within two hours. Clinton and Zachary were professional and friendly, providing honest and helpful options. They fixed my water heater along with two leaky showers surprisingly quickly, right on the spot and at a fair price. They will definitely be my go-to plumber from now on. I had another issue with my disposal, and I received the same excellent response and repair.

We had a main sewer line backup and an older clay sewer line, so a plumbing service came out to help. They suggested we replace the whole sewer line, which was a bit pricey, but we ended up upgrading several old sewer lines in our home to new PVC. They even offered a long warranty on their work, which was great. Whenever we’ve had an issue (not too often), if there’s a clog, the plumbing team is quick to respond, usually showing up the next day or sometimes even the same day. They’re always polite and really back up their work. I’m not sure if they have the lowest prices, so it’s good to compare bids, but the quality of their work is solid, and they definitely stand by it.

We recently had our water heater replaced, and our home warranty company arranged for the job to be done by a plumbing service. Our technician was Jacob, who quickly got the right heater and assessed our installation. He coordinated with his team and the warranty company, completing the job efficiently in just a couple of hours. Jacob was not only skilled and effective but also very friendly to both me and my wife. It's always a bit of a mystery who the warranty company will send for repairs, but in this instance, the plumbing service made an excellent choice, and Jacob was a fantastic technician.

I reached out to Sawyer Brothers Plumber's Service Co. for a hot water heater replacement and had a technician come out the next morning. The representative I spoke with was fantastic! He took the time to explain all the options I had in mind and offered me several choices. The technician sent to me for the job was Zachary. He was very detailed and walked me through the process before starting his work. Shortly after arriving, he informed me that my initial diagnosis was wrong. It turned out I didn't have a heater failure but an issue with my pressure expansion tank! What I thought would cost me thousands ended up being just a couple hundred dollars. Given my earlier conversation with the service advisor, I decided to go ahead with the replacement since I didn't want to risk a future flood in my basement. The job was completed quickly, and the area was cleaner than when Zachary started. He provided me with an accurate bill, explained everything clearly, and even took away the old parts! I’ve been a loyal customer for a long time, and it's the excellent service like this—both on the phone and from the technicians—that keeps me coming back.

The team led by Zachary and Clinton provided exceptional service when I needed my plumbing and water heater replaced. They truly went above and beyond to make sure all my concerns were taken care of. The work was completed quickly, showcasing top-notch craftsmanship and professionalism. The customer service was outstanding; they were always responsive to my needs and incredibly polite. I highly recommend this plumbing service to anyone in need of assistance.