Big City Plumbing, LLC
Review Summary
Big City Plumbing receives consistently positive reviews. Key highlights include:
- Excellent Customer Service: Praised for friendly, professional, and communicative staff from phone calls to service completion.
- Efficient and Timely Service: Known for prompt responses, same-day service in some cases, and efficient work.
- Competent and Knowledgeable Plumbers: Technicians are described as thorough, knowledgeable, and able to handle various plumbing issues.
- Fair Pricing: Customers appreciate reasonable fees.
- Cleanliness: Plumbers are noted for leaving work areas tidy.
- Positive Experience: Overall, customers express satisfaction and a willingness to use Big City Plumbing again.
Reviews
View All on Google4.9
(808 reviews)
Theresa Jackson
Absolutely the best plumbing experience! Gabriel and his assistant, were kind and thoughtful navigating around my elderly pup! I love that I have peace of mind and can call you all to get the best service. They were thorough and complete with each repair. Very knowledgeable! I just love Rafaela too! The first person answering the phone, is so important and key to the success of the company. Rafaela gave me prices and the procedures for my repairs. She helped me feel comfortable !!🙂 Thank you all so much for your help and professionalism! Theresa Jackson
Sharon Niesen
February 13, 2025
Talk about expedient service, and with smiles to boot! My simple faucet replacement project turned into a not so simple project, requiring me to hire a plumber. Luis was able to fix the issue, and take care of a few extra things while here. I’m glad I hired Big City Plumbing. 5 star service, with fees that didn’t scare me too bad.
S C
Great service from phone call to completion of service. Our attic water heater started leaking when we were out of town and my Mom was at the house. Great customer service on the phone, the plumber was able to get to the house diagnose the issue and replace the water heater the same day. My Mom said they were polite, professional and very clean with their work. Thank you. Highly recommend.
Daniel Holt
December 13, 2024