Reese Plumbing Heating & A/C Inc
Review Summary
- Positive: Brandon provided excellent, prompt, and professional service, resolving a sewer issue efficiently and at a fair price. Todd is honest, reliable, and provided exceptional customer service. Some customers have had positive experiences with plumbing and A/C services over several years. They are supportive of veterans.
- Negative: Some customers experienced poor service, including misdiagnosis of plumbing issues, overcharging for simple fixes, and unreliability with appointments. Customer service was lacking in some instances, with a lack of concern and cancelled appointments.
Reviews
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(32 reviews)
Brandon Reese
Great service can get your Plumbing and a/c and heating needs fixed
Bessie Icenhower
Reese Plumbing Heating Brandon was a life saver for me. I’m out of town so we had to set everything up over the phone. He was very professional, prompt, and did an excellent job. I have had sewer problems all week. He figured the problem out, and got the repair done for me in a couple of hours. His price for the job was more than fair. He did a good job of cleaning up as well. I highly recommend Reese Plumbing Heating for any repairs or replacement services you might have.
Desha Owens
Todd is a very honest and reliable man. If you want excellent customer service please call him. I have a terminal illness and he went above and beyond for me. A true angel. My air conditioner is working better than it ever has.
ella “Jewel” hunter
I used them for plumbing and my air conditioner issues for a couple of years without any problems. Every 3 months they came out to clear my pipes due to water backing up on my kitchen floor when I use my washing machine. The last time they came out the guy didn't know what to do. I had to tell him what to do. He went on my roof to clear out my pipes but he was unable to fix the problem. He suggested that they might have to dig up the kitchen floor to replace the pipes because they were clogged up with the roots from the trees. We starting going to the laundry mat to wash our clothes for months trying to decide what to do next. I finally decided to call another plumber to get a second opinion and to my surprise they were able to clear my pipes. They did not find any tree roots in my pipes. I haven't had anymore problems with my pipes since. I called Reese Plumbing to explain all the trouble we went through because of the guy they sent out but the lady I spoke to didn't show any concern at all. I will never use Reese's Plumbing again
Adam Garcia
Pilot on my water heater would not stay lit. Called and sent work order from my home ins. And said they were not able to get to it until 2 days later at 1 p.m. they didn't show up until 5:30 p.m. finally arrived....and I explained what the problem was and he literally pushed a reset button and charged me $125.00. Wow!! Really thought they would take care of a customer better than that...I have used them before but this will be the last!!!
DEBBIE Noseff
Not dependable at all. A/C issues, four weeks ago and after 1 visit narrowed down problem. Supposed to return, after 2 weeks and 4 phone calls still no response. I called again today and Cindy told me I was welcome to find someone else if I wished to!!. Customer service is a big zero and not deserving of anyone’s business. Called another company, Brad LaSalle of AC Tech services responded within 2 hours, confirmed problem and will have a/c in the morning. That’s a respectable way to conduct a business and I highly recommend him
Michael Duran
Had them cancel an appointment on us twice. A/C went out, filed claim with warranty. They said this was the company that was going to be dealing with us and handling our ticket. Filed claim on a Thursday, earliest they could come was that Monday. That was fine and we understood. We talk with 2 different representatives and confirmed appointment. Its monday at noon comes by and we haven't heard anything. We call and they said we canceled out appointment. Which we didn't, why would we cancel our own appointment when we've been without A/C in the middle of August going on 5 days now. They said they would come out Wednesday. It's 2pm and we haven't heard anything. We call them and they simply said they wont be able to make it out so we took you off the schedule. This company doesn't even have the decency to call their customers. Wouldn't recommend them, terrible customer service.
Knightdragon0020
There are several businesses that claim to help Service Members. Few of them actually do. Reese heating and plumbing is one that stands by their word. I am an Army Veteran and I just lost my job. 2 days ago my AC went out. I posted a call for help. Reese answered my call. Came out checked the problem for free and helped me set up a payment plan. Thanks Reese from Adam and family. HOO-AH