Pond's Plumbing Heating and Air Conditioning
Review Summary
Pond's Plumbing receives mixed reviews. Positive feedback highlights: excellent service from Logan, Jeff, and Joe, including promptness, knowledge, courtesy, and thorough explanations. Customers appreciate the quick response times and the pre-arrival photo/contact info. However, negative reviews mention poor scheduling for HVAC appointments, a lack of response to negative feedback, and concerns about deceptive practices and frequent rescheduling.
Reviews
View All on Google4.9
(856 reviews)
dennis brown
January 28, 2025
Logan from Ponds Plumbing went above and beyond all my expectations and my expectations were very high to begin with!!!! I watched the entire installation and Logan patiently answered all my questions as he worked. The water heater installation with Logan and Ponds was just totally awesome and I am extremely impressed and pleased!!!! Give Logan a big bonus!!!!👍👏😀
Arnold Eddings
Ponds responded quickly to my request for water heater service quickly and had a tech out to my house within 24 hours. I was not in need of immediate or emergency service. The tech contacted me and advised he was 20 minutes out. His name is Logan and he had been to our house one or two times before, so we were acquainted. Logan does a good job and explains everything very well. I thought our water heater had gone bad, but he was able to identify the real source as just a leaking connection. I am confident when I call Ponds and especially with Logan. I highly recommend them.
Stephen Lastig