Friendly Plumber, Heating & Air

Mixed Customer Experiences: Some customers report excellent service with friendly, knowledgeable technicians providing thorough work and timely repairs/installations. Others have experienced repeated cancellations, poor customer service, and unresolved issues leading to significant financial loss and dissatisfaction.
Recurring Issues: Cancellations due to employee issues (sickness, personal loss) are a recurring problem, leading to customer frustration.
Pricing and Membership: A customer feels the price increase of the membership has not been met with improved customer service and is seeking a discount due to repeated cancellations.
Quality of Work & Communication: One customer had a poor experience with a flood, and a sump pump that never turned on. Another customer was unable to get a price estimate for a simple job.
Positive Feedback: Many customers praise specific technicians (Jon, Jordan, Dylan, Miguel, Marshal, Danielle, Jeremy, Phil, Thomas, Juan) for their skills, friendliness, and professionalism.

Review Summary