Gross Family Plumbing LLC

The team was quick to respond to my calls and set up a time to check out my plumbing problem. After I described the issue and what needed to be fixed, they efficiently ordered the necessary parts and arranged the next appointment for my hot water heater repair. I received email and text updates about when Billy, the plumber, would be coming back. With the new management, they have become very professional and effective in handling repairs. Not only did they clean up the area after finishing the job, but they also took the time to explain the warranty and how to register it online in Salt Lake City. I would highly recommend their service.

Miguel is a lifesaver. I experienced a burst water pipe in my home, sadly it was situated between the street and the meter but thankfully within my basement and above ground. The water company directed me to seek a plumber's help, and luckily, I found Gross Family Plumbing LLC online. I reached out to Miguel and despite his tight schedule, he made room for me. He managed to rectify the issue within a quarter of an hour. As fortune would have it, he showed up when the water company was still around (they had to carry out an excavation and install a new valve and pipe in my yard). He was so prompt with the repairs that we were able to test the newly fixed pipe and restore the water supply instantly. Had it not been for Miguel and his flexibility, I would have been stuck without running water or heating for the entire weekend. His attitude was so kind and supportive, focusing on me as a customer and individual, rather than just trying to squeeze money out of me (an experience I've had with other plumbers). The level of service and attitude was a breath of fresh air. Miguel is top-notch and I would highly recommend him to anyone in need of plumbing services.