Flood Tech 3 - Water Damage Restoration Service

All 3 levels of my home was saturated in water due to the water supply to a bathroom on the top floor failing while we were out of town for a few days. FloodTech3 came in immediately and got my home completely dried out in a matter of days. They were readily available, quick, professional and did an amazing job. They were so good that I also used them for the restoration of my home. Yet again, they did an amazing job! I’d recommend them a million times over.

Two no call, no shows. Waiting this morning for them to come out and finish our downstairs, half our living space, after they said they would be here and they aren't here. I have called twice and no answer. Our basement is about to celebrate the three month anniversary of disrepair and no work has been done in a few weeks. I wouldn't mind the slow progress if there was communication, but there hasn't been.

FloodTech provided quick setup after our water damage, which we appreciated. We were given very little time to read and sign documents and communication could be clearer. We weren't initially informed about the expected number of days the dehumidifiers would be running, leading to some surprise when it extended beyond what we anticipated. Additionally, a more transparent approach to business practices, including pricing and anticipated costs, would be beneficial. While the team was professional, better managing expectations upfront would improve the overall experience. A clearer outline of timeline and expenses would make it easier for clients to plan accordingly.

Floodtech3 handled our issues with such ease and precision. They provided the best communication, service and professionalism. Their staff was attentive to our personal belongings when arriving on site. Highly recommended!

Initial dry out experience with Flood Tech 3 went smoothly and efficiently. They were then assigned the restoration work which is where everything went wrong. First, they damaged my hardwood floor removing the tubing that was taped down during the dry out process. I called the office immediately upon noticing and sent a text with pictures. Four month later, they have yet to compensate or provide a counter offer for the damage they caused. Additionally, the communication prior to and during the attempted restoration process was severely lacking. They could not match the chair rail or baseboard and decided without consulting me, to install the wrong items. I had to stop the workers and call the office. Once the process of going back to insurance was complete, I received a phone call saying the items we picked out would be ordered. I said the lack of communication during this has been horrible and in fact the whole process has been sub par. Massi, one of the owners, said Flood Tech 3 would be walking away from the project. Rather than deal with their faults and correct their errors they'd rather walk away and leave a customer in the lurch. We subsequently found a contractor to complete the work. I would not recommend Flood Tech 3.

Wonderful team, did a great job! I really appreciated the promptness and attention to detail. Also the complete cleanup each night so that I could maneuver in here if I needed to. Excellent service and I can’t recommend them enough. Christian & Nelson muchas gracias, mi casa se ve tan hermosa! And thank you Winston for making sure everything went smoothly.

We had water back up into our basement. Our insurance company recommended Flood Tech 3. We were very pleased with their service. Monty and his team were able to come that same night and stayed until 1 am helping the situation. Excellent follow up over the next couple of days, even leaving a dehumidifier onsite longer when I requested it to really feel like the basement had dried out. We were so pleased with our experience that we hired the company for the basement repair work. Peter was a really good project manager. Totally on top of things and answering all our questions with the best advice for the repairs. Jorge and the work crew did a great job with flooring and carpet installation, painting, and dry wall repair. Definitely would recommend them.

Flood Tech 3 was referred by my insurance company (USAA). This is my first claim with my insurance. I had Ahmad as my coordinator. He has been awesome from the beginning, following up with my adjuster and also giving me updates (phone call and pictures). They ended up changing all my flooring, kitchen cabinets, and some of the walls and ceilings due to a pipe burst. If you want updates and good communication, I would definely call them. I would recommend them to anyone looking for a team going above and beyond. I am still working with them to finish final touches, but I would hire them again for any other home issues or improvements.