MEP Home Services

We called MEP around 2 weeks ago on a Saturday because our thankless water heater was throwing an error code for ignition error. They sent out an electrician instead of a plumber who had to call the plumber to be told how to fix the issue. He fixed the ignition issue but out water heater has been leaking since. They sent someone else out and he said he couldn't figure out where it was leaking from. Now we are emptying buckets a day. We called them again, someone was supposed to be out today and then we are told he can't make it today. Super frustrated and ready for it to be fixed correctly!

Service technicians for both our AC and are Plumbing are excellent. Very professional on time always make recommendations leave the area clean and provide us the information we need to keep our systems running properly. The staff that answers the phones make sure that you're provided with adequate information as to when they'll arrive and keeping you updated.The company's processes are professional, highly recommend them.

I always like to see and believe the good in people. But the more I live is the more that scripture: The love of money is the root of all evil resonates with me. My children and I had gone 3-4 weeks without AC. In the process we endured temps ranging between 88-89 degrees in my home, under a few heat advisories. Finally, MEP came out this Saturday to replace a valve that was causing my system to malfunction - a system that I'm assuming was new at the time of closing on my brand new home a little over 2 years ago. In any event, the tech came out, replaced the valve and in a matter of a few hours my unit was back in business. Dropped the temp in my house all the way down to my desired temp - 69 degrees. Initially, I was so thankful to MEP for fixing it. I also credited the regional manager for contacting me in the absence of Kim (scheduler) to send a tech out far sooner than the date Kim scheduled. Plus, as a disabled veteran the heat was exacerbating certain conditions, causing me to become physically sick. So to have my system back up and running was a relief! Well that was short lived. Approximately 2 a.m. (Monday) I had woken up and decided to turn the system off because it was ice cold in here. Several hours later, I went to turn it back on and saw an error code stating, the R wire has no power, preventing me turning the unit back on. So I did some research to understand what it meant and the list of possible solutions, all of which are simple fixes. But because I do not have the resources to do it myself I contacted MEP. I spoke with Beth who wasted no time telling me that Larry said the issue has nothing do with the valve replacement, to then want to charge me more money to come out and replace the thermostat. The way she responded to me was as if I was insinuating one had something to do with other…talking to me like I’m dumb. And as if I was insinuating the tech caused this issue. I was not! As any person would say, considering MEP deals with hundreds of customers and the fact that someone had just come out to repair one problem, I was simply providing a history of events. But she kept insisting that “Larry said”…So now my position has changed. So because Larry said so that automatically means that what he said is truth? I followed the tech around, except for up in the attic, so I don’t know what he did while he was up there. Overall, he seemed like a pretty good guy, but I don’t know him to speak to his character, and say what he would and would not do. I do know that his interest is not in my favor, but in the favor of MEP. I also know that I did not have an any issues with my thermostat until after the repair. And speaking of thermostat, I referenced a conversation that Kim and I had back in June ( the same day I scheduled someone to come out and diagnose the issue with my unit). I had explained to her that in 2 years time I still hadn’t learned how to fully operate my thermostat. She then volunteered to send out “a different, more user friendly thermostat, free of charge.” And this was long before this error code appeared on the thermostat. But according to Beth, after their checking their system, no note exists, which makes me look dishonest. And like I’m just trying to get over. Evidently, Kim was just blowing smoke up my a$$ to pacify me and keep me from pestering her with more calls. To sum it up, I am big on integrity and honoring commitments. It builds trust and long lasting relationships. So if you say you’re going to do something, honor your word. Second, it’s morals over money with me. They had just made money fixing one problem. Why try to overcharge me for an issue that doesn’t take much to fix? You be good with your customers and they will be loyal to you. I have a family to provide for as well. I don’t have money like that to keep dishing out hundreds of dollars for a system and its components that should not be malfunctioning this early in the game.

Excellent Service - We have had the same tech each time for cleaning - very polite and explains all that he is doing or has done. I will continue to use them. We get our HVAC unit cleaned 2X a year. Office staff is always very friendly as well. What a great team!

Willie was very professional in inspecting our shower and hot water issue. My husband and I love that he did not try to upsale us on repairs once his inspection was done, but rather, he advised us that we just had some home maintenance to stay up to date on with smart homes. Very useful information. We will definitely be returning for his recommended annual tankless water heater maintenance services. Great service!

My service rep Eric was friendly but unqualified to diagnose & repair my unit. He told me that my HVAC unit was damaged by the company that laid my patio concrete May 2023, because he noted that in his report my warranty department would not cover the repair. The next day I called another company, Chesapeake Heating & Cooling to get a second opinion, they sent out 2 technicians a day later. Chesapeake Heating & Cooling diagnosed my issue and told me that the unit was not installed properly when the house was constructed (I asked if there was anyway that the patio company could have caused the damage and both technicians said “no, it would have been nearly impossible for the patio company to have caused this”). I am glad I got a second opinion and qualified technicians to diagnose & fix my HVAC unit. My warranty department will now reimburse me for the repairs. I cannot in good concise recommend MEPs to family and friends because of my personal experience.

MEP has been servicing our HVAC and tankless water heater for many years. Great service and continuity, the same technicians come every year. They are professional, respectful and on time.

Great timely hot water heater de-scaling service provided by Willie. He was prompt professional and also addressed a couple of other things that could have caused me problems in the future. Really appreciated his professionalism and addressing all my needs.