Alexander and Sons Plumbing & Hvac - Fredericksburg, Virginia

Mixed Reviews: Some customers report positive experiences with quick response times, professional service, reasonable prices, and effective repairs. They praise the office staff (especially Jennifer) and technicians.
Negative Experiences: Several customers report issues with no-shows, lack of communication, and damaged property with no resolution. One customer mentioned an attitude problem and false expectations.
Specific Issues: Problems include missed appointments, damage from falling equipment, and a pipe burst after a hot water heater installation (though promptly addressed).
Overall: The company's service quality appears inconsistent, with some customers highly satisfied and others experiencing significant problems.

Review Summary