Alexander and Sons Plumbing & Hvac

Integrity issue! I did not use their services, but my wife's car was damaged when a large section of PVC pipe, which should have been secured, fell out of one of their trucks and damaged her grill. We contacted them repeatedly to get reimbursed for the repair, but they ignored our requests. Based on this behavior, I would never consider hiring them.

Went through our insurance and they referred us to this company. After four times of them saying they will show up, they never did. So I contacted insurance company and went with someone else. Update: In response to the company’s reply to me, my claim was denied because I called the insurance company and told them to cancel the claim as this company never shows up. So the claim wasn’t denied, I requested a new company and the insurance cancelled the claim. I was referred to a new company which took care of the issue immediately. My advice to this company is do not tell a customer you’re coming out (several times) and never show up. Bad customer service. I rarely write reviews but I was angry about the frequent “no shows.”

I searched around trying to find places to install a hot water heater as mine was leaking. I had already made a purchase of one and some of the plumbers were quoting fairly high prices. Some would not install it unless it was their heater. I reach out to this company through a friend of mine. After some conversation a quote was provided over the phone which was unheard of with the other companies. The price was high just in case other work needed to be done which I understood. They showed up fairly early on the day of the install. The install was done fairly quickly. After they left approximately 10 minutes later my little one decided to give the cat a bath. I got called into the kitchen where I see a river of water flowing through the living room, bathroom, and both adjacent bedrooms got hit a little bit. The crawl space was flooded. I called them back and they were there within minutes. I realized they were still in the community but they still responded that fast. It was learned that a pipe had burst which they fixed and it was not related to the hot water heater being installed. They left again. Unfortunately the hot water heater was not actually heating up. They came out the next morning and replaced a heating element which appeared to be really old. Especially in a new hot water heater. They replaced the heating element with a better one, and a new one. Now everything is working fine. They did really good work on this and there were things that were not their fault. This is the first company I'll call if I have any other/further issues at my residence. I highly recommend them.

Professional, high quality and friendly Service at a great price! We called short notice to get a leak fix under our bathroom sink. The office got us a quick appointment and kept us informed of when the guys would be coming and if they were being delayed. The office is very friendly, professional and helpful. The guys came and it was a much more difficult problem to fix. The told us upfront the cost to fix the problem which was very reasonable. They spent an1.5 hrs doing the repair by actually replacing the very old drain pipe and installing a new one that they tailored to fix the sink. They did a great job, were professional, friendly and work very hard to solve a problem that didn't have an easy or quick fix in a short period of time. I will absolutely recommend them to everyone and will from now on make them my go-to plumber. Thank you everyone from the office to the guys in the field.

Called Alexander and Sons Plumbing with an unexpected and serious plumbing issue. They exceeded my expectations in response time and performed the repair quickly and professionally. I was impressed with the reasonable cost of the repair and feel confident moving forward I have found a company to address any plumbing needs that arise. Thank you Jay and Team. This was a repost of an old review but everything I said then applies to the latest service received this month. I can’t express enough my appreciation for the customer service from the entire team and the quick diagnosis and fix of the problem and reasonable rates charged.

The entire crew at Alexander and Sons plumbing and HVAC continues to be an absolute joy to deal with. I made a call in the morning and they were able to take immediate action to assess the problem and turns out the pipes froze. They quickly instituted the corrective action and today the problem has been fixed. They take pride in their trade, their business, and maintained communication with me through the process. A top notch organization focused on solutions and the customer. They have earned my trust and confidence.

If you want the bare minimum plumber they are you plumbers. But be prepared for no communication, attitude and false expectations of them actually following through with the fix! First day you had 3 digs ahead of us. Then 7 days later you still have two digs. Just got off the phone with the wonderful warranty company and you should be hearing from them as they are also not happy with the lack of communication and attitude from Jenny.

I can not say enough about this company. It all started with Jennifer's attentiveness and professionalism when trying to schedule an appointment. Unlike the larger companies I contacted. she answered the phone right away and responded with much more urgency and kindness. She went out of her way to make sure I got the date that I needed and the correct equipment. The installation technician Jay arrived on time and was equally efficient, friendly and efficient. I would highly recommend this family owned company over their larger competition.