Guirkin Plumbing Heating & Air Conditioning Co LLC

Wes and Andy came out to inspect and service my gas logs. I could not have been more impressed! Wes had my fireplace cleaned and running like new. I will call Guirkin for all my heating/plumbing/gas log needs.

I'm giving this rating because it could have been so much better. The initial contact was questionable because I wasn't greeted as a customer, but as someone who needed Guirkin, more than Guirkin needed me as a customer. It ended well because neither party has lost. During my initial conversation for an appointment I asked what the $150 service entailed. That question was explained as a general cleaning (vacuuming) and component check. But did not address the reason for my call. I was asked to take it or leave it. I accepted the appointment. Upon arrival I was greeted with the opportunity of signing a waiver or terminating the call. I terminated the call. The waiver freed Guirkin of any responsibility from the possible breakage of the fireplace glass front without the ability to replace the glass. On to finding another service provider. No harm no foul.

I strongly regret using Guirkin. They are highly incompetent and extremely rude. They also try to sell you new toilets etc that you don’t need. They were unable to diagnose a leak in my living room ceiling coming from the bathroom above it. They installed a complicated device that they had no idea how to use. They told me that they install equipment, but it is the home owner’s responsibility to figure out how it works, The owner told me that I should have my grandchildren figure it out. I told him that I have teenagers and don’t have grandchildren. He then told me that he didn’t want to hear anything else that I had to say and hung up on me. Unbelievable!!

Not sure what other company services fireplaces in Henrico, but will continue the search. Originally. I called to get an appointment, and whoever I spoke with did not appreciate my inqusitive nature. I wanted to know what the basic $150 service included. I was more or less greeted with a take it or leave it approach. I accepted the appointment, trying to deescalate the conversation, but was not informed that before service would begin, I would be asked to sign a waiver against holding Guiken responsible for the potential breakage of my fireplace glass front. My service call this morning ended there. Thanks for having a final option.

I was recommended by a neighbor to use Guirken for plumbing work. I filled out there online form and receive a call back the very next day to come and make the repairs for a quoted price. I was actually impressed with the response time. The tech that came to the house was respectful, but made excuses about the replacement faucet that I was using to for my kitchen sink. Not only did I have to do some of the work, he had to redo the work because it wasn’t working correctly during demonstration. This caused him to be at my house for a longer length of time. I also wanted the tech to review a toilet that I had replaced the insides for. There was a small leak and I couldn’t figure out if I had not tightened the bolts enough. The tech tightened the bolts and recommended that I get a whole new toilet because I used generic parts. When I received the work order, I was being charged $100 more than I was quoted. It was explained to me that was because of the time it took to make the repair and the cost to tighten the bolt. Instead of making a big deal out of it with the tech, I contacted the office the very next day and asked to have someone call me to discuss. I explained that the tech was extremely nice, but wanted to understand the breakdown of the work order. I was advised that someone would call me back. The next day I received a voicemail from Tommy that was extremely condescending. Specifically that I wasn’t specific enough about the brand of faucet that I was using to replace the existing faucet. Also that they needed to be compensated for the time that the tech spent at my house. I immediately called Tommy back and attempted to speak with him about my point of view of the repair. He didn’t want to listen at all to what I had to say and ultimately said that they did a great job and there was nothing left to discuss. After that interaction, I would not recommend using Guirken at all for any plumbing repairs. They are not customer oriented and just lost a potential long term customer. Also, the toilet is still leaking...

This is my 11th year using Guirkin for my fireplace gas logs install / maintenance. My plumber was not available for a service call so I called Guirkin. They were accommodating, professional and responsive. They fit me in the very next day and arrived during the early morning slot. Wes maintains my gas logs & I was excited to know he would be repairing my leaky kitchen sink and replacing the faucet. I realize everyone's experience is different, varying situations, etc. But, my experience with this company has always been positive.

High points for politeness; however, the lowest for Quality. These service men came to my house because my fireplace was giving off soot. They charged me $540.00 for new parts and the soot continued. The fireplace had only been used about 6 times (which indicated it was virtually a new fireplace). I contacted someone else after complaining to the owner and he simply indicated "these things happen." The 2nd individual I contacted simply made a few minor changes and no more soot. I would not recommend Guirkin for fireplace although they advertised they have experience in that area

I have used Guirkin for years, but no more. Their employees and work is no longer professional. If you use them be sure to avoid Andy. He was sarcastic and rude in his responses to my concerns about prior work. He had installed a toilet that was too big for the space and had broken the baseboard heater. He told me that was all that was available acknowledging that it was too big.....it is quite obvious the toilet is jammed under my radiator. His solution was a smaller one, but that it was not the right size. You mean to tell me a plumbing service has two toilets available to install in one's home??? Really??? I then had a leaking shower head installed a couple of weeks ago by Wes. He had to tell me how wonderful he was. That also had to be corrected. Please, just save yourself some time, and find another plumbing service. Plus. they have gone up considerably on their pricing.