Plumber Near Me

MASTER and SONS PLUMBING

📍 3309 Broad Rock Blvd, Richmond, VA 23224 📞 (804) 323-0202
4.5 (115 reviews)
Open 24 hours
Plumber

Review Summary

  • Positive: Darren and team (including Jay and Larry) are praised for their speed, professionalism, knowledge, and friendly service. They are commended for fixing various issues (burst pipes, drain clogs, ice maker lines) efficiently and providing explanations. Some reviewers appreciated their work ethic, respectfulness, and willingness to offer discounts.
  • Negative: Some customers reported negative experiences, including being rushed into unnecessary services, overpriced work, and a lack of clear communication or timely quotes for larger projects (bathroom installation/system upgrade). One customer felt the company acted in a predatory manner.
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Reviews

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4.5

(115 reviews)

5 ★83%
4 ★4%
3 ★1%
2 ★1%
1 ★10%

Brian Emanuel

Darren and J did a great job and was speedy as well, amazing workers with great work ethic. Repaired the burst pipes and installed more efficient ones as to not have any future problems. This is my second time having Darren and first time having Jay come help with an issue I needed fixed but they still remained upbeat, positive, and very respectful. Highly Recommend their services.

Scott Barrett

I spoke with a kind gentleman who let me know that Technician Darren would arrive next day between 8-10 Am. Darren arrived Promptly to fix an issue we had with our drain. He took the time to explain and show exactly what the problem was with a camera. (Roots and wipes) Darren very kindly advised me to not use flushable wipes, although they say flushable, as they can still cause blockage. Thank you!! I highly recommend Darren and this company!

Will Hunter

I’ve worked with many service providers on repairs and renovations over the years and always try to work with small local businesses when I can. Unfortunately,, my experience with Masters and Sons left me regretting my choice. I asked for an estimate on a system upgrade and instead got rushed into a service call I didn’t need that was way over priced. It honestly felt predatory and I would definately not refer them to friends or family.

Amanda