Richmond Plumbing Specialties, Inc.
Review Summary
- Positive: Knowledgeable, friendly, and helpful staff providing excellent customer service. They are particularly helpful for DIYers and those needing hard-to-find or older parts. They offer step-by-step guidance and go above and beyond.
- Negative: One reviewer reported a rude and unprofessional experience with an older employee.
- Overall: Highly recommended for plumbing needs, especially for those seeking personalized service and specialized parts.

Reviews
View All on Google4.7
(96 reviews)
Vlad
Richmond Plumbing Specialties store is amazing! The staff is knowledgeable, friendly, and always ready to help. They are happy to answer all the questions and provide step-by-step guidance even for the most amateur DIYers (such as myself). If you’re looking for individual attention skip Home Depot and Lowe’s and head straight here!
Chyreal Stith
After going to numerous Lowe's and home depot's and not finding what i needed i was referred to this establishment for a connection piece for my Kitchen sink. The staff was very helpful and knowledgeable with excellent customer service. Richmond Plumbing specialist has everything you could possibly think of for your plumbing needs.
Bryan Tucker
December 20, 2023
Pete & Wade and the whole Richmond Plumbing Specialities family have been here to serve the Richmond community for years and have the knowledge and skills with the parts in stock most of the time to assist professionals and non professionals with Plumbing needs and hard to find Plumbing parts. Thank yall. Here's a new Mini Rooter by General that i just picked up from Pete. Thanks yall I appreciate everything and the friendships.
Cindy Wolfe
July 23, 2024
This is the place to go if you own an older (1987) home that occasionally requires plumbing replacement parts. With minimal plumbing skills, I have been able to fix an assortment plumbing issues from squirting water, dripping shower heads, broken toilet handles, etc. The biggest obstacle I had was locating the parts until I found Richmond Plumbing Specialties. They are my go to place for spot on customer service and parts.
Brandy Reynolds
I contacted this place with no real info, nothing but a picture of a 60+ year old shower stem. They worked with me to locate the part, found it, then offered up info on how to possibly fix the old one. Thanks to them I got my shower working correctly with no money at all. Very grateful and when a new plumbing need arises they will definitely be who gets my money.
Read Branch
Super helpful- Pete really knows about plumbing parts- modern or very old. Had a part for my 1937 American Standard sink valve that was leaking; we had turned off hot water to the sink quite a while ago as a new washer had not fixed the leak but the new part did the trick. Recommend highly!!!
TJ Miles
I’m a serious do it yourself kind of person who prefers to purchase supplies from small vendors. I normally find them to be helpful and friendly. So when I needed a specialized part I bypassed the prominent national plumbing supply chain and went for this mom and pop shop. The older gentlemen who “helped” me was rude and highly unprofessional. It has been a long time since I felt like someone did not want my business. I left and drove down the road to the chain supplier. It is unclear to me how this shop stays in business if this is how they treat new customers. At the chain supplier I was met with a smile and I left 2 minutes later with the exact part that I needed at a lower price.
Christopher Greene
I rarely leave reviews, but I was so impressed with the service I received here that I wanted to let others know. One of the employees, (Jeff), was super friendly and knowledgeable. I needed a compression cap and he made sure I had exactly what I needed. The other employee was helping another customer and he was being extremely attentive to the customer. It's hard to find good businesses these days that go above and beyond. I highly recommend these guys for all your plumbing needs! Keep up the good work fellas. You're greatly appreciated!