911 Restoration of Virginia Beach

I had a problem with a leak the plumber could not find. 911 Restoration came here and within a few minutes found it and gave me advice how to get fixed. After I had it fixed, we called 911 back out and they were here in 2 hours taking my kitchen cabinets out along with my hard wood floors. Such a great company to help me. Thank you Ron and Hank for your hard work and advice.

I recently had the pleasure of interacting with Miranda at 911 Restoration of Virginia Beach, and I must say, she is the best customer service representative I have ever spoken to. From the moment our conversation began, Miranda's professionalism, knowledge, and friendly demeanor were evident. Miranda went above and beyond in every aspect of her job. She was incredibly knowledgeable about the water damage/mold restoration process and provided me with detailed information and reassurance every step of the way. Her experience was apparent as she confidently answered all my questions and addressed my concerns with ease. What truly sets Miranda apart is her genuine care and dedication to her customers. She took the time to understand my situation and offered personalized solutions that made me feel valued and supported. Her patience and attentiveness were remarkable, making a stressful situation much more manageable. In addition to her expertise, Miranda's friendly and approachable nature made the entire experience pleasant. She treated me with the utmost respect and kindness, which is a rare find in customer service today. Miranda is truly a gem, and it's clear that she loves what she does. I cannot recommend Miranda highly enough. She is not just an asset to 911 Restoration of Virginia Beach; she would be worth her weight in gold anywhere she might choose to go. Her exceptional service deserves recognition, and I hope this review helps in getting her the acknowledgment and compensation she undoubtedly deserves. Thank you, Miranda, for your outstanding service and for making a significant difference during a challenging time for me. 911 Restoration of Virginia Beach is fortunate to have you on their team!

Hank and Ron, were great to work with. They came within 20 minutes, and immediatly started working to get the mold out of our home after a leak. Ron gave me many options on how to proceded on the project and even called the insurance company on our behalf to get answers to our questions and was very patient answering them. There crews are also very rescepctfull and nice.

My entire experience that I’ve had so far was great! My first consultation with Ivan and Jason and Hank went well, they were very thorough and explained in detail what they needed to do and how everything worked. Hank also explained the breakdown of all the services and explained what they were as well. In the morning everyone arrived on time, and immediately began to start the process. Ivan and Jason were the technicians for removing the damaged areas and did so very quickly and efficiently. They were very kind and answered all of my questions for the what’s next. Hank even gave me a recommendation for a plumber when the issue of a leak arose. I am beyond grateful for everything that has been done thus far! Thank you!

911 Restoration did a great job . When an emergency happens you need quick answers and restitution. One call to Hank and 911 restoration his team were there in a couple hours and fully took care of the situation. we had a major water leak three weeks later the project is complete and everything finally is back to normal. Put them on your speed dial so when an emergency happens you know who to call ..

911 restoration is reliable, efficient, & flexible! Jason and Ivan conducted the tear down portion and drying for some water damage in my upstairs and downstairs laundry room! Undergoing the rebuild process now. Hank is very helpful and very thorough. Would definitely use them again or recommend to anyone needing water remediation.

I recently had a very disappointing experience with this particular business, and sharing my story is important. I encountered issues primarily due to their lack of communication and what I perceived as false advertising concern on their site that says Free Visual Inspection For Property Owners Firstly, my appointment was rescheduled twice, which was inconvenient. The first rescheduling occurred because they failed to realize it was a holiday, and the second time was because they had a meeting scheduled that they hadn't accounted for. This lack of organization was frustrating and left me feeling undervalued as a potential customer Then, just before my rescheduled appointment, which was today, I received a text request to provide credit card information to pay a fee that had never been mentioned in any previous conversations. This unexpected fee that Ive told i will have to pay up from was particularly bothersome, especially given that it hadn't been communicated clearly during the initial or rescheduling process. Furthermore, I was drawn in by a promotion that advertised a free estimate as seen online, only to discover that this was a mistake. It felt as though the business was trying to lure in customers with an offer that wasn't genuine, only to surprise them with additional fees at the last minute. This tactic felt disingenuous and made me question the integrity of the business. I have no issue with paying a fair price for services rendered. Still, when a business engages in false advertising, multiple reschedulings, and lacks clear communication, it reflects poorly on its professionalism and leaves a negative impression. In an industry where trust and reliability are crucial, it's especially disappointing to encounter such issues. Businesses should strive to uphold their promises and communicate clearly with their customers, and I hope that my short experience can serve as constructive feedback for this establishment. Update: 6-3-24 Regarding the recent update: I was given a contact number by the owner, but it connected me to someone unrelated to the owner. Despite following instructions and filing a complaint, I have not received any response since Sunday, June 30th. While I acknowledge the positive rating from 107 individuals, it's essential to prioritize consistency and genuine professionalism in order to build and maintain a loyal customer base. It's disconcerting that our contact information such as number and address is still retained, especially for individuals with whom we've had minimal interaction. I hope this feedback will contribute to your ongoing improvements.

I highly recommend 911 Restoration! They took care and of my problem promptly and followed through every step of the way. They were also polite, took measures to keep the house clean and were extremely knowledgeable. The owner was always available to answer questions and even took time to gave us several suggestion to keep the problem from reoccurring.