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Emergency Restoration Services LLC

📍 2433 Castleton Commerce Way Suite 102, Virginia Beach, VA 23454 📞 (757) 775-6911 🌐 Website
4.8 (284 reviews)
Open 24 hours
Water damage restoration service
Building restoration service
Construction company
Fire damage restoration service
General contractor
Interior construction contractor
Kitchen remodeler
Upholstery cleaning service

Review Summary

Emergency Restoration Services LLC receives consistently positive reviews. Key strengths include:

  • Excellent Workmanship: High quality work, attention to detail, and expertise in various tasks (cabinetry, staining, installations, demolition, mitigation).
  • Professionalism & Kindness: Reviewers repeatedly praise the staff's professionalism, friendliness, and willingness to go the extra mile.
  • Efficient & Timely: Work is completed quickly and efficiently.
  • Communication & Support: Staff are communicative, explain processes clearly, and assist with insurance claims.
  • Comprehensive Services: Offers a range of services, including restoration, mitigation, and reconstruction.
  • Specific Staff Commendations: Rick, Ki, Jacob, Remy, Summer, Chris, Luke, Corey, Jose, Matt, and Jay are frequently mentioned for their exceptional service.
Emergency Restoration Services LLC thumbnail

4.8

(284 reviews)

5 ★94%
4 ★1%
3 ★1%
2 ★1%
1 ★3%

Brenda Owney

February 17, 2025

I could not be more pleased with the outcome of my kitchen restoration. It was not an easy fix as my husband had built the cabinets years prior, and they had to be rebuilt and the color matched. Rick and Ki were amazing. Their professionalism, attention to detail, and expertise were outstanding. In every case, whatever I requested was provided, and they went the extra mile to make certain everything was complete to my specifications. Every person I worked with at Emergency Restoration eagerly offered solutions and made what could have been a nightmare doable. Serene and the office staff helped me walk thru the financial side easily. I highly recommend this company. Great people with an A+ work ethic.

Kyle Schetzel

March 13, 2025

Dan, Pearl, David, and Josh, the were amazing! Very friendly and they worked quickly and hard. We had over 100 boxes and they got them all unloaded in 2 hours! I would definitely trust them with your stuff during reconstruction.

Debbie Roberts

January 28, 2025

Rick and Ki from ERS came out once again today to install our barn doors after staining them beautifully and assembling them. They enter into our newly renovated bathroom. They also installed new baseboards that they also stained beautifully to match our existing woodwork and installed hardware on our newly installed cabinets that they installed on their last visit. They worked tirelessly trying to get the barn doors to retro fit our older home that has settled and is no longer plumb or level and did a terrific job! They also went out of their way and hung our mirrors for us! The patience and diligence and persistence is very impressive! Their professionalism and kindness goes above and beyond and they are an absolute pleasure to work with! ERS has some of the most wonderful and talented people working with them! You all should be very proud of your staff!

Jazmine Gordon

Jacob was knowledgeable, kind, and honest. He came out for a free consultation to look at our issue after we had a pipe burst last night. Jacob prevented us from having to spend an arm and leg by letting us know the issue would clear up on its own since we already had the pipe repaired. A professional and honest company. We would highly recommend!

Melinda Snader

July 27, 2024

Rick at ERS was amazing. His attention to detail and work ethic are phenomenal. He worked quickly and efficiently, taking time to explain things to me when I had questions, and produced a kitchen that is beautiful and functional again. Jacob and the mitigation crew were fantastic. Walking us through the entire situation, step by step and helping us deal with the insurance company, which was HUGE. I Highly recommend this company. Call them first THEN your insurance company.

Collis

I came here to show my appreciation to Remy! She was more than helpful, informative and provided outstanding service! Very professional! I also appreciated Summer and Chris for setting up the equipment for mitigation. Very professional and was happy to answer any questions I had. I DEFINITELY RECOMMEND reaching out to them for their services, expertise, and professionalism!

rebecca roberts

I cannot thank Emergency Restoration Services enough for their exceptional work and professionalism during a stressful time. After experiencing a water leak that caused significant damage to my kitchen and closet, the team stepped in and exceeded my expectations every step of the way. Luke was exemplary in discussing and explaining the extent of the damage my home had sustained. He thoroughly walked me through the entire process and how mitigation would be completed, which gave me much-needed peace of mind. Corey and Jose, the technicians who handled the demolition of the damaged areas, were phenomenal. They worked diligently to ensure the damaged sections were removed while keeping the rest of my home spotless. Jose took the time to explain each step of the demolition and what I could expect in the days to come. Jay, the project manager, expertly oversaw the entire mitigation process, ensuring everything was completed with the utmost care and attention to detail. Finally, Jacob—affectionately called "the bulldog" by his co-workers—was incredible during the estimation process. He made me feel completely at ease, answering all of my questions and clarifying what would be needed to restore my home. The entire team at Emergency Restoration Services worked seamlessly, showing professionalism, knowledge, and genuine care for their work and my home. I am truly grateful for their hard work and dedication. I highly recommend Emergency Restoration Services to anyone in need—they are the best! Thank you all so much! -- Rebecca Roberts

Kenny KMart

August 15, 2023

Emergency Restoration Services is by far the best professionals I've had the distinct pleasure of being its client. I highly recommend for any future misfortunes one might encounter. Professional, courteous workers for starters. Matt's water mitigation team was exceptional in their response and duties. They arrived within the hour from the time I initiated contact. Dehumidifiers going 24/7 for several days, cleaning mold where founded, followed by fans for five days. They kept my house amazingly clean during demo. I am totally impressed by the teams' skills and courtesies. Jacob, the cost assessor of how much the recon project will total for insurance purposes, has so much experience in the industry from actually laying tile down early in his career, to knowing the inside and outs of the industry. I totally trust his judgement and commitment to ensuring clients don't get shortchanged by insurance companies. He's a stalwart fighter for the homeowner! Thank you ERS LLC for your superb effort and results. , Kenneth M.đŸ€©