Hybrid Air, Inc.

We had a Trane xe1000 heating and cooling system that is more than 17 years old. This winter it stopped to generate heat. A technician checked and found converter and compressor have issue also low on Freon that means leaking somewhere in the system. Fortunately emergency heat still works. Tell me it is time to replace the system. So I start to shop around. Put request online to three companies at late Saturday afternoon and Kurtis, from Hybrid Air, called me within one hour and scheduled next day morning, Sunday, to take look our system and recommended XR14. The other two companies called me Monday and Wednesday. So I got quotes from all three companies and Kurtis, Hybrid Air, gave me an attractive price. So I decided to go with him. I have no regret to hire Hybrid Air to do the work. They are so professional. When I see they put brand new cover on my carpet in the hall way and stair, I know I am in the right hand. Neal is very knowledgeable and skillful. From discussing our needs and recommending a system through the installation process this company knows their stuff. I cannot recommend them highly enough. If you want a company that treats your home like their own, hire Hybrid Air. Kurtis is awesome. If you are looking for installing new system, get him.

I can't say enough good things about this company, their employees, their level of professionalism, their willingness to go above and beyond their job description on a daily basis, and their overall human compassion and kindness. Kurtis, the General Manager of the company, was the first to respond to me and take my problem seriously when I had been calling contractors for almost a full month just trying to get someone to respond and actually come to my home to evaluate my situation. I had a 25-30 year old original duct work and A/C system, that had been sweating so much due to the high heat and humidity (and lack of insulation in the attic and the duct work itself) and caused a lot of black mold that was spreading rapidly. After an evaluation of the property he conducted himself, he determined I definitely needed a new HVAC system and all new duct work, but he also found that I needed my attic insulated, as well as a professional restoration for the removal and remediation the mold problem. He took charge of the situation, and not only managed the HVAC portion of the job, but also managed the entire project including the scheduling of estimates and work of all the other contractors as well. I didn't have to worry about if the restoration company was overcharging (and they weren't. Based on several other quotes and information from a friend in the business, they actually helped me out SIGNIFICANTLY as far as the price). I didn't have to worry about conflicting schedules between the workers. I didn't have to worry about the people going in and out of my home. At the end of the day, my situation was so bad, the total overall bill between all the contractors was around $25,000. That was a hard pill to swallow, and when Kurtis broke the news to me, I broke down in tears. he took the time to calm me down, express his most sincere condolences, but then reassure me that although the cost was high, the cost and consequences of not doing the work was higher. He coached me through every step of the process, and even took it upon himself to purchase and deliver the new vanity I had to get for my bathroom, and just factored it into my bill. I know this is a novel of a review. But I want to be sure that ANYONE looking for the best and fairest company with the best and fairest prices immediately goes with Hybrid Air. Kurtis, Dalton, George, Neal, Akeem all deserve raises, promotions, and any other accolades available to be given for the quality of care and service that was provided to myself and my family. THANK YOU ALL SO MUCH!

Tyler C. did a great job replacing our water heater! We called Hybrid Air a day ago and the next morning he got to work. We were in a time pinch with the sale of our home, the work was done fast, professionally, and high quality. Another Plumber in Norfolk quoted us 3X the amount to do the same job, they also charged a fee to get an estimate. Hybrid Air did the estimate for free and did not over charge us.

We've used Hybrid Air for about a year and a half, spent a lot of money with them, and before today I would have recommended this company to anyone. Not anymore. On Oct 20, I woke up to find our hot water heater wasn't working. I called Hybrid Air, who got a tech out that day. He diagnosed the problem and gave us quotes for several options, including having us buy a new hot water heater and they would install it. We had known for some time that our hot water heater needed to be replaced anyway, so after about a week of getting credit cards and loans and researching options with them and another company (including a phone call to ask questions about the quote), we decided to go with buying our own and having them install. Our install date was originally set for yesterday, November 4. But we were called and told that they had accidentally overbooked, so they would come today. Then, this morning, we got a phone call saying that they did not have enough plumbers, so our appointment was now pushed back to Monday. I was also told that installing customer supplied water heaters was not something they normally do, which was not information given to me either when I was given the quote or when I called to ask questions about it. Hybrid Air did give me the option of refunding my deposit and canceling the appointment, but I doubt I could research a new company and get them to come out earlier than Monday. So I am keeping the appointment, but it will be the last time. If you don't need to be a priority, give them a call - I was pretty happy with the work they have done for me in the past. But if you have any kind of dire situation, or you don't have the flexibility to wait for them multiple days, call someone else.