Hybrid Air, Inc.

We had a Trane xe1000 heating and cooling system that is more than 17 years old. This winter it stopped to generate heat. A technician checked and found converter and compressor have issue also low on Freon that means leaking somewhere in the system. Fortunately emergency heat still works. Tell me it is time to replace the system. So I start to shop around. Put request online to three companies at late Saturday afternoon and Kurtis, from Hybrid Air, called me within one hour and scheduled next day morning, Sunday, to take look our system and recommended XR14. The other two companies called me Monday and Wednesday. So I got quotes from all three companies and Kurtis, Hybrid Air, gave me an attractive price. So I decided to go with him. I have no regret to hire Hybrid Air to do the work. They are so professional. When I see they put brand new cover on my carpet in the hall way and stair, I know I am in the right hand. Neal is very knowledgeable and skillful. From discussing our needs and recommending a system through the installation process this company knows their stuff. I cannot recommend them highly enough. If you want a company that treats your home like their own, hire Hybrid Air. Kurtis is awesome. If you are looking for installing new system, get him.

I can't say enough good things about this company, their employees, their level of professionalism, their willingness to go above and beyond their job description on a daily basis, and their overall human compassion and kindness. Kurtis, the General Manager of the company, was the first to respond to me and take my problem seriously when I had been calling contractors for almost a full month just trying to get someone to respond and actually come to my home to evaluate my situation. I had a 25-30 year old original duct work and A/C system, that had been sweating so much due to the high heat and humidity (and lack of insulation in the attic and the duct work itself) and caused a lot of black mold that was spreading rapidly. After an evaluation of the property he conducted himself, he determined I definitely needed a new HVAC system and all new duct work, but he also found that I needed my attic insulated, as well as a professional restoration for the removal and remediation the mold problem. He took charge of the situation, and not only managed the HVAC portion of the job, but also managed the entire project including the scheduling of estimates and work of all the other contractors as well. I didn't have to worry about if the restoration company was overcharging (and they weren't. Based on several other quotes and information from a friend in the business, they actually helped me out SIGNIFICANTLY as far as the price). I didn't have to worry about conflicting schedules between the workers. I didn't have to worry about the people going in and out of my home. At the end of the day, my situation was so bad, the total overall bill between all the contractors was around $25,000. That was a hard pill to swallow, and when Kurtis broke the news to me, I broke down in tears. he took the time to calm me down, express his most sincere condolences, but then reassure me that although the cost was high, the cost and consequences of not doing the work was higher. He coached me through every step of the process, and even took it upon himself to purchase and deliver the new vanity I had to get for my bathroom, and just factored it into my bill. I know this is a novel of a review. But I want to be sure that ANYONE looking for the best and fairest company with the best and fairest prices immediately goes with Hybrid Air. Kurtis, Dalton, George, Neal, Akeem all deserve raises, promotions, and any other accolades available to be given for the quality of care and service that was provided to myself and my family. THANK YOU ALL SO MUCH!

Tyler C. did a great job replacing our water heater! We called Hybrid Air a day ago and the next morning he got to work. We were in a time pinch with the sale of our home, the work was done fast, professionally, and high quality. Another Plumber in Norfolk quoted us 3X the amount to do the same job, they also charged a fee to get an estimate. Hybrid Air did the estimate for free and did not over charge us.

We've used Hybrid Air for about a year and a half, spent a lot of money with them, and before today I would have recommended this company to anyone. Not anymore. On Oct 20, I woke up to find our hot water heater wasn't working. I called Hybrid Air, who got a tech out that day. He diagnosed the problem and gave us quotes for several options, including having us buy a new hot water heater and they would install it. We had known for some time that our hot water heater needed to be replaced anyway, so after about a week of getting credit cards and loans and researching options with them and another company (including a phone call to ask questions about the quote), we decided to go with buying our own and having them install. Our install date was originally set for yesterday, November 4. But we were called and told that they had accidentally overbooked, so they would come today. Then, this morning, we got a phone call saying that they did not have enough plumbers, so our appointment was now pushed back to Monday. I was also told that installing customer supplied water heaters was not something they normally do, which was not information given to me either when I was given the quote or when I called to ask questions about it. Hybrid Air did give me the option of refunding my deposit and canceling the appointment, but I doubt I could research a new company and get them to come out earlier than Monday. So I am keeping the appointment, but it will be the last time. If you don't need to be a priority, give them a call - I was pretty happy with the work they have done for me in the past. But if you have any kind of dire situation, or you don't have the flexibility to wait for them multiple days, call someone else.

Before reaching out to Hybrid Air the gas company suggested another company to hook up a line for us. We contacted them, made an appointment and they came over to do an estimate. They gave us a rough estimate of $500-$1,500, but told us they will get back with us right away with a complete cost. The next day they emailed us with a quote of $1600... My husband was in shock with the quote. After discussing the price my husband and I decided to look for another company and found Hybrid Air on Google. He filled out the information that was needed and waited for a response which he received right away. Made an appointment 2 days later. Mind you each situation is different in other homes, meaning the lines they’ll have to connect varies in prices depending what needs to be done and how far the line will have to get connected. In our situation our price came to $800, which we were definitely ecstatic. We scheduled our service a few days later. The gentleman that came over was very professional. And thorough. We are definitely happy with the result. We wanted to recommend Hybrid Air for any services you may need done they are awesome👏🏼 👏🏼👏🏼

We had a pretty bad situation at my house. While we they were able to do well in the crawl space, and changing out an old water heater. The job is still incomplete and I do not understand how we already had 2 appointments to complete it, but still nothing. The plumbers did not finish securing a while in the yard where they dug up and yet still have yet to put a top over the sewer pipe that's in the front of our yard. Honestly it seems like easy tasks. I was told they would be there Monday after thanksgiving, no. We had an appointment made 14Dec21, no show even after I called to see if the plumber was still coming I never received a call back about it when I was told I would after lunch. I'm not satisfied with the work, I paid way more than what I got for it. Crazy, I was told I'd be in good hands, after signing never heard from the guy that told me that and even still not getting the best communication with them. I haven't felt like I was in good hands with them since September. I feel like it was all about the money that I have to finish paying towards now.

My initial experience with this company was excellent. The installers are professional and knowledgeble and installed my system ahead of when they promised. They stayed for over 12 hours to get the job done. So why 2 stars? The new air handler was larger than my two attic access points. On the one in the laundry room they removed the trim and broke the trim; it was too small to use. They then determined the hallway access was needed. In order to make it work the trim was removed and the ceiling was cut larger to accommodate the air handler. They placed cardboard in the holes and promised to come back and fix the two openings. I have submitted photos to their drywall company over a week ago. It has been 3 plus weeks with no resolution. They never call back as promised and i must hunt them down. It has turned a great experience into a poor one. All issues have been resolved.

Permanently out of business (apparently). All of their calls are getting directed to another company. I have a new system that they installed less than a year ago that already needed to be repaired because it was installed so poorly, but since they aren't answering calls, I had to pay out of pocket to fix it. I have also filed a complaint with the BBB, just as other reviewers have noted. I paid for a "two year worry free labor" warranty that is now worthless. I genuinely wish I had used a more reputable company. Now I am stuck paying thousands of dollars to fix their shoddy work.