Jim Bertolino & Son Plumbing and Drain Service Inc.

Jim did an amazing job on our water heater! He was fast and clean. I would highly recommend Jim and his crew to come change out an old water heater with a new one and will utilize his services again in the future. Thank you Jim for your services!

I called and left a message and received a call back within 10 minutes. I found out he doesn’t work with home warranty, but he walked me through the entire process of water heater repair. He gave me all the info i needed to make sure i was well prepared for any tech sent by home warranty. Its great to know that someone is on your side and takes the time to give you free professional advice/knowledge.

Jim is a godsend--he does great quality work and it is absolutely worth it to schedule with him. He came out to fix a leak caused by an old shower drain. We trust him completely to fix our plumbing issues and he always upgrades things for the better for years to come--he's extremely thorough in his diagnosis and checks to ensure the plumbing is secure and fixed. In addition, he is an amazing advocate when handling an insurance claim--originally we were told they would not cover the full extent of the repair, but this changed after the agent talked with Jim. As a homeowner, Jim has always educated us on what the problem is, what he's doing, and explains everything thoroughly so that you are well-informed throughout the entire process! We love Jim!

I would highly recommend Jim Bertolino for any plumbing needs. I am a newer home owner and have never had to deal with plumbing issues before. Jim spent over 30 minutes on the phone with me (before he even came to my house ) to listen to my concerns, trouble shoot, and talk me through his process of finding a leak. He made me feel 100% confident that the job would be done correctly with no question if he was capable. He was communicative throughout the entire process. He diagnosed my leak and fixed it in a timely manner ( and it was on a Sunday). I can sleep well tonight knowing my pipes arent going to explode. If you have the chance to choose him vs a “well known” name, pick him. Thanks Jim!

Our Water heater had expired unexpectedly and Jim Bertolino & Son Plumbing and Drain Service Inc. thankfully came to our rescue 😅. They were incredibly expedient & knowledgeable and had an old water heater taken out and exchanged for a new and upgraded one in one business day. They explained the entire process in laments terms with over 40 years + of experience to easily put my family and I at ease during what would have been other wise a stressful time. I am a lifelong customer for sure.

Jim is probably the most thorough and competent plumber there is. I will definitely use him again for any future plumbing concerns. He came by to check out a persistent and concerning damp smell in my house (I had already had a few professionals come out to see if they could figure out what was going on and they just had no idea). He did a thorough inspection and realized it was a busted pipe under my foundation. He answered all of my questions and even walked me through the home insurance claim process (I am a new homeowner). If you’re looking for a real PLUMBER to solve an issue and not just a handyman who will band-aid fix it, Jim is your guy.

Jim was great to work with. He came out to diagnose a pesky, persistent (to say the least) plumbing issue we’ve been having in our home since we moved in. He methodically and logically eliminated possible root causes of our issue, in a step-by-step coherent manner. He involved us in the process each step of the way, while explaining why he was troubleshooting the way he was before honing in on the problem and identifying the necessary solution. He genuinely cares about the people he’s working and takes great pride in his work/craft. We would use Jim for any future plumbing issues that arise, and strongly recommend that anyone else call him to tackle their plumbing concerns. Thanks Jim!

Jim installed a new water heater at my home. He was very professional and provided outstanding customer service.