Proline Plumbing & Sewer
Review Summary
Proline Plumbing & Sewer receives consistently positive reviews. Customers praise their:
- Professionalism and Knowledge: Technicians are described as knowledgeable, thorough, and helpful.
- Timeliness and Responsiveness: They offer quick scheduling, including 24-hour service, and arrive promptly.
- Excellent Customer Service: High praise for communication, kindness, and going above and beyond, even during emergencies.
- Quality Work: Customers are satisfied with the quality of work, including repairs and installations, using high-end materials.
- Clear Communication: Technicians clearly explain issues and costs.
- Positive Experiences: Multiple customers mention they will use the company again and highly recommend them.
Reviews
View All on Google4.8
(128 reviews)
j noyes
Andre was excellent and his communication and recommendations couldn't have been any better. He was thorough and timely.i will use this company again in the future. Highly recommend them.
Jessica Taylor
February 28, 2025
Was shocked to find out our hot water heater was not up to code. They were able to add what was needed and did so in a timely manner with a professional attitude.
LYeo Consulting
We had a plumbing leak in the bathroom - the faucet as well as the turn-off valve under the sink - resulting in water in the bath cabinet, on the floor and down into the utility room in basement below. We were very glad to find Proline, 24-hour service, as this was a Saturday morning, and we had to turn off all water to the house to stop the leak. Tony from Proline was very knowledgeable and efficient in replacing both turnoff valves under the sink. He had to get cartridges to replace those in the hot and cold water faucet knobs. While weekend service is expensive, we were very appreciative of Tony's customer service, and quick return with the parts needed. Thank you Tony and Proline!
Patricia Hanson
Andre...I was so impressed by your knowledge, professionalism, kindness and timeliness. Thank you for fixing my water heater to perfection.
Bodhisattva SÄgara
Best Customer Service I've ever found. High-End Work and Materials...don't use Trailer Trash Simpson Plumbing. We had a big freeze, and my pipes busted while I was in SFO. The Rep was so awesome, in the WAKE of thousands of desperate customers calling them, she had someone at my house within 2 hours. One of the most Customer Service incredible moments of my life, she helped us so much. Thank You
Terry T
Everything about working with Proline Plumbing & Sewer was professional. Initial contact with Dispatch, appointment window and communication was clear. The technicians were courteous and knowledgeable; Chris was excellent and explained the process and costs clearly. They arrived with all the equipment that was needed. We highly recommended Proline. We even got a Senior Discount-Thanks!
Arianne Kerr
They were great at getting us scheduled quick. We were able to see a technician within a couple hours of calling them. Dustin was super friendly. He explained things really well. We were very pleased with our experience.
Monica Maher
This is the second experience with Prolines and their technicians are always great! Today Edie was our technician, he was extremely helpful with all my questions and took the time to explain the problem and what the fix was. Very friendly, professional, courteous and patient. Thank you again for a great experience.