Pristine Plumbing- Kent

I wanted to give Pristine plumbing a 4 star review because they wasted no time to rectify the problems listed below and even though I lost my cool they were respectful. the reason for the 3 stars is the repair that had to be done to the floor joist. Dec 13th 23 I contacted Pristine Plumbing yesterday, and they got back to me within a few hours via text. After a few back-and-forth conversations, I was scheduled for an estimate today. Xxxx came to my house today to give me an estimate on running a gas line for a stove and re-routing the gas line for my water heater. He advised against re-routing the water heater since it's not a problem in its current state. I appreciate his honesty. He could have told me it was wrong and charged me for unnecessary work. Not only did xxxx give me an estimate, but he also committed to completing the job today. He walked me through the work he was going to perform and explained every step. I'm very satisfied with the xxxx work ethic and professionalism. My overall experience with Pristine Plumbing has been excellent. Note: I removed the techs name because I don't believe in publicly shaming someone for making mistakes. Dec 14th 23 After looking at the work performed, I became alarmed and angry because the gas line was being suspended by the twine that held up the insulation to the crawl space ceiling. There was also an excess amount of material removed from the floor joist, which doesn't appear to be consistent with what would be required to perform the job. I immediately called Pristine Plumbing and spoke to Olivia. She sent out two techs who arrived within a few hours to secure the gas line and address the floor joist. After securing the gas line the techs told me they would come by early the next day to button things up. Which they did. Dec 15th 23 The techs arrived early in the morning to finish up. I was assured that the work and repair to the joist would pass an inspection. I'll be going under to take pictures of their work. And I'm looking forward to talking to Pristine Plumbing about permitting and inspections. Dec 18th 23 Spoke with Olivia (dispatch) about permitting and inspections. She informed me that I would have to pay to have them pull the permit and the inspection since I didn't request them from the tech at the time I hired them. According to her, most people waive permitting and inspections therefore it's up to me to request it. I explained to her that I didn't know anything about permits and inspections to request them. It was reiterated to me that they can schedule it and that I would have to pay for it. At this point the message was clear. It's my fault for not knowing prior to contracting them. This is when I became frustrated and naturally my tone of voice reflected that. Olivia let me know that she felt I was being rude and that she would have management call me. I'm looking forward to the call so we can resolve this. In the meantime, I'm going to have to spend time informing myself about the regulations regarding permitting, inspections and homeowner/contractor responsibilities. Soon after I spoke with Olivia, I received a call from Ray (manager). He informed me that Olivia misspoke. They are going to file for the permit and inspection. I was reminded that because of the holidays the process might not happen as fast as I would expect. Which is reasonable. I was also informed that the reason for the confusion is that my house is in an unincorporated area of King County. Because of that they had a hard time finding my address in the system which guides them to the regulations they must follow for the county and city where the work is being performed. That is why it took them longer than usual to get the permitting process started. That explanation makes sense and helps set my expectations. Jan 5th 24 Nick and Kyle showed up early today for the inspection and completed the job. Pristine Plumbing did a great job keeping me up to date with what was going on with the permit and inspection since we last spoke on Dec 18th 2023.

Amazing Work! It's such a relief to have found a good plumbing company. Jesse did a great job clearing my deeply clogged kitchen drain. On top of that, he was able to fix my old leaky pipe in a way that avoided any costly repairs. Very honest and upfront service! I'm very glad I picked Pristine Plumbing :).

Pristine Plumbing did an excellent job replacing a pipe and putting in a new line. They were recommended and Nick, Josh, Kyle and Jesse all did professional work. They responded quickly and were very easy to work with. Thanks to all of you!

One of the toughest things about managing a restaurant for me has been finding good help when something breaks down that I don't have any expertise in. Plumbing is definitely one of those areas, so I was relieved when I found Pristine Plumbing. Their customer service was excellent, they were super responsive, and reasonably priced. The thing that was the best for me was that everyone was so personable and didn't make me feel stupid for asking questions, and also made me feel like I wasn't getting taken advantage of. In particular, Nick, Jessie and Olivia were all wonderful! We will definitely be calling Pristine again!

Pristine Plumbing did a fantastic job on some seriously clogged drain pipes in our 1960's Renton home. Water was backing up into the kitchen sink and had previously flooded into the garage (which is always great...) The plumber, Jesse, called ahead to advise he was close, showed up exactly on time, was polite, professional, explained the processes of everything he was going. He even left the kitchen cleaner than he found it! He really was a rockstar and got us all set up. I could not be happier with our experience and would not hesitate to call Pristine Plumbing for any future plumbing needs. Highly recommended.

Have you ever been in a situation where you had to do a search on Google to find a professional? That was us. Such an anxious feeling. We called Pristine Plumbing after reading their reviews and we have to tell you, what a great company that we decided to trust with our house. We just bought a 53 year old home that turned out needing a whole new replacement of plumbing. Not what we were planning but the staff talked us through what needed to be done for our peace of mind for our future in our forever home. The guys who did the work are so knowledgeable and professional. They made us feel very at ease throughout the whole process. Do yourself a favor and look no further for your plumbing needs. This is the company to call. You will be in good hands. Thank you Raven, Dan, Nick and Olivia. We are so excited to finish moving in knowing our plumbing issues are solved. Sincerely, The McKenzie's .

Quick and thoughtful service. Kyle is courteous and efficient. I would use Pristine again.

Big thank you to Pristine Plumbing for helping us out with a leaky pipe that we found in the crawlspace of our new home. Olivia was very helpful getting everything set up over the phone and Matt & team were wonderful in explaining our options, offering us a fair price for the work we were having done and getting the work completed as planned. I also appreciate their patience with all my questions! As a first time home owner of an older home it is reassuring to know I have Pristine Plumbing a phone call away to help us out with any future needs we might have. Thanks again!