Pristine Plumbing- Kent

I wanted to give Pristine plumbing a 4 star review because they wasted no time to rectify the problems listed below and even though I lost my cool they were respectful. the reason for the 3 stars is the repair that had to be done to the floor joist. Dec 13th 23 I contacted Pristine Plumbing yesterday, and they got back to me within a few hours via text. After a few back-and-forth conversations, I was scheduled for an estimate today. Xxxx came to my house today to give me an estimate on running a gas line for a stove and re-routing the gas line for my water heater. He advised against re-routing the water heater since it's not a problem in its current state. I appreciate his honesty. He could have told me it was wrong and charged me for unnecessary work. Not only did xxxx give me an estimate, but he also committed to completing the job today. He walked me through the work he was going to perform and explained every step. I'm very satisfied with the xxxx work ethic and professionalism. My overall experience with Pristine Plumbing has been excellent. Note: I removed the techs name because I don't believe in publicly shaming someone for making mistakes. Dec 14th 23 After looking at the work performed, I became alarmed and angry because the gas line was being suspended by the twine that held up the insulation to the crawl space ceiling. There was also an excess amount of material removed from the floor joist, which doesn't appear to be consistent with what would be required to perform the job. I immediately called Pristine Plumbing and spoke to Olivia. She sent out two techs who arrived within a few hours to secure the gas line and address the floor joist. After securing the gas line the techs told me they would come by early the next day to button things up. Which they did. Dec 15th 23 The techs arrived early in the morning to finish up. I was assured that the work and repair to the joist would pass an inspection. I'll be going under to take pictures of their work. And I'm looking forward to talking to Pristine Plumbing about permitting and inspections. Dec 18th 23 Spoke with Olivia (dispatch) about permitting and inspections. She informed me that I would have to pay to have them pull the permit and the inspection since I didn't request them from the tech at the time I hired them. According to her, most people waive permitting and inspections therefore it's up to me to request it. I explained to her that I didn't know anything about permits and inspections to request them. It was reiterated to me that they can schedule it and that I would have to pay for it. At this point the message was clear. It's my fault for not knowing prior to contracting them. This is when I became frustrated and naturally my tone of voice reflected that. Olivia let me know that she felt I was being rude and that she would have management call me. I'm looking forward to the call so we can resolve this. In the meantime, I'm going to have to spend time informing myself about the regulations regarding permitting, inspections and homeowner/contractor responsibilities. Soon after I spoke with Olivia, I received a call from Ray (manager). He informed me that Olivia misspoke. They are going to file for the permit and inspection. I was reminded that because of the holidays the process might not happen as fast as I would expect. Which is reasonable. I was also informed that the reason for the confusion is that my house is in an unincorporated area of King County. Because of that they had a hard time finding my address in the system which guides them to the regulations they must follow for the county and city where the work is being performed. That is why it took them longer than usual to get the permitting process started. That explanation makes sense and helps set my expectations. Jan 5th 24 Nick and Kyle showed up early today for the inspection and completed the job. Pristine Plumbing did a great job keeping me up to date with what was going on with the permit and inspection since we last spoke on Dec 18th 2023.