Trusted Plumbing & Heating LLC - Kent
Review Summary
- Mixed experiences: Some customers report excellent service, thorough work, fair pricing, and quick response times. Others experienced broken promises regarding fees and missed appointments, leading to wasted time and frustration.
- Positive aspects: Praised for good customer service, efficiency, professionalism, and cleanliness. Some customers specifically recommend the plumber Grant W.
- Negative aspects: Concerns about reliability, adherence to agreements, and potential for hidden fees.
- Overall: Trusted Plumbing & Heating LLC appears to have a good reputation for quality work but struggles with consistency in customer service and appointment management.
Reviews
View All on Google4.5
(15 reviews)
Cassandra
I had an appointment scheduled between 11 am. and 1 pm. for today. They called me 20 min before 1 to say they won't make it on time. I mentioned I could wait 1 more hour, but then I would have to go as I have other errands today. She said before they send a tech out that I have to agree to pay the $89 fee. Mind you, before I agreed to the appointment, the lady that scheduled me said they could waive the fee. Considering others do not charge for an estimate, I declined. Very upset that they went back on their word and wasted my morning like this. Ironic how they call them selves Trusted Plumbing but can't be trusted in what they agreed to.
Mary Jo Coldwell
October 9, 2021
Great customer service, very thorough in the work that was provided. Mission was accomplished in fixing the blockage in the drain for sub pump drainage. Pricing was great for a job well done. Turn around time was good too. I highly recommend using the services provided by Trusted Plumbing & Heating.
Steve Jefferson
Grant W came out for a last minute visit and couldn't have been more helpful. We didn't know what was happening, but Grant explained everything, told us not to worry everything will be fine and it was. If we have any problems in the future, we will be asking for Grant specifically.
Wayne Devine
✅ Their name says it all, Plumbers you can trust to get it done right at a fair price.
Monica O'Neill
My husband and I own a handful of rentals and we self manage so it is very important to us that we have quality companies to work with. Trusted Plumbing has become our go to plumber for several issues that come up. They are quick to respond and get someone out in a timely manner. They always have the right equipment to get the job done and leave the site clean and tidy. During Covid they follow all protocols to keep our tenants safe.
James Rockwell
July 19, 2021
Trusted Plumbing and Heating was efficient, timely and affordable. I have been in the real estate business for 36 years and while the 3 attributes I mention should be automatic I find many vendors fall short of just meeting the basics well.
Jonathan Wright
Very professional they were on time and let me know exactly what was the issue and how they could fix quickly
Lough Sun
Great plumbers and thorough