Trusted Plumbing & Heating LLC - Kent
4.5 (15 reviews)
Closed ⋅ Opens 8 AM Fri
Plumber
Air conditioning contractor
Air conditioning repair service
Bathroom remodeler
Furnace repair service
Gas installation service
Heating contractor
Hot water system supplier
HVAC contractor
Kitchen remodeler
Review Summary
- Mixed experiences: Some customers report excellent service, thorough work, fair pricing, and quick response times. Others experienced broken promises regarding fees and missed appointments, leading to wasted time and frustration.
- Positive aspects: Praised for good customer service, efficiency, professionalism, and cleanliness. Some customers specifically recommend the plumber Grant W.
- Negative aspects: Concerns about reliability, adherence to agreements, and potential for hidden fees.
- Overall: Trusted Plumbing & Heating LLC appears to have a good reputation for quality work but struggles with consistency in customer service and appointment management.
Reviews
View All on Google4.5
(15 reviews)
5 ★80%
4 ★7%
3 ★0%
2 ★7%
1 ★7%
Cassandra
I had an appointment scheduled between 11 am. and 1 pm. for today. They called me 20 min before 1 to say they won't make it on time. I mentioned I could wait 1 more hour, but then I would have to go as I have other errands today. She said before they send a tech out that I have to agree to pay the $89 fee. Mind you, before I agreed to the appointment, the lady that scheduled me said they could waive the fee. Considering others do not charge for an estimate, I declined. Very upset that they went back on their word and wasted my morning like this. Ironic how they call them selves Trusted Plumbing but can't be trusted in what they agreed to.
Mary Jo Coldwell
October 9, 2021