Ace Backflow Only
Review Summary
Ace Backflow Only receives overwhelmingly positive reviews, highlighting:
- Excellent service and reliability: Customers praise their responsiveness, promptness, and professionalism.
- Honesty and integrity: They are commended for providing honest assessments and saving customers money by avoiding unnecessary repairs.
- Convenience: Customers appreciate the annual reminders, automatic report submission, and overall ease of service.
- Fair pricing: They are considered affordable and provide great value.
- Long-term customer satisfaction: Many customers have used their services for years and highly recommend them.
- One negative review: One customer experienced issues with invoicing and communication, but this seems to be an isolated incident.
Reviews
View All on Google4.7
(10 reviews)
Lucinda Folsom
Terry and team are amazing. I have used their services for years and when I moved, I was happy to hear that they served my new location as well. Every year I'll get a reminder that testing is due, which I appreciate since that's one less thing for me to worry about remembering. Once testing is complete, they send the report automatically to the water company. Ace Backflow Only goes above and beyond for their customers. Just recently, we had called a couple of landscaping companies for a sprinkler blowout for the winter. One landscaping company claimed that the backflow assembly was broken and was in need of repair and gave us a quote on the spot. Wanting a second opinion, we had another company also give us a quote, but we had made the mistake of telling them that the backflow assembly was previously diagnosed as broken. They didn't deny the break and gave us a bigger quote than the first one. Thinking something didn't sound right from either company, I reached out to Terry for a third opinion. Terry checked the backflow and didn't find anything wrong with it. Literally saved us thousands of dollars. Ace Backflow Only showed integrity by their honest service and that's why I'm a loyal customer. They could have claimed the backflow assembly was broken and cashed in on an unnecessary repair, but they didn't. They have both my respect and my business.
B Graham
I have worked with Terry for a few years to certify our irrigation backflow device every year for Tacoma Water. They are always great to work with, on time, flexible and fair priced. Highly recommend for your back flow testing needs.
Blake Smith
Terry came out same day to test our system on a new house we purchased. We were late on the testing. She walked me through why we needed testing and set up paperwork for her to take care of everything, annually, indefinitely. Great service for only $50.
Shelly Prideaux
Terry has been such a pleasure to work with for over 10 years. His annual reminders ARE AMAZING, very helpful :) I find Terry to be: Professional, Honest, AFFORDABLE and "Get the job done" kind of guy. Never ever have we had any issue with him, his staff or the City with his annual reports. Thank you Terry! -From all of us at GGC!
J C
Terry was responsive, prompt, extremely helpful and friendly. Highly recommend and look forward to working with her again.
Brian Kreiner
At first they would do the work then leave an invoice. But after time we didnt even know if it was done unless we contacted them. Bottom line was when the city sent a notice that the backflow hadn't been done.
Nina Polkinghorn
As I'm recommending your business to someone, I realize I've never left a review! Thank you for your service. For my family, (almost magically) all my required testing is handled! Thanks for always taking care of us.
Robert Cole
Terry went above and beyond to help me out on an overdue test. Highly recommended.