Mitchel Plumbing Co.

My go-to plumber has now changed. From Mitchel—who had been great for years. Friendly, courteous, but now not as capable of thinking outside the box any more for working on old homes—and communications can be iffy. Our shower hot water mixer stopped working—pipes probably needed clearing—two young men (only one was a licensed plumber) tried to fix, they cut this, removed that, blew out something else—ended up saying they’d get back to me the next week after Thanksgiving to plan an extensive resolution. We had colds so let a week and a half go by before calling—supposedly they’d contacted a carpenter, but he had not called me. So I called for a second opinion. Which was done free of charge, took 5 minutes,—the plumber asked if the new kids had tried working the on/off dial to flush grit from the pipes….nope. Established plumber did—had hot water flowing in the blink of an eye. If you’ve an old home, I’d recommend hiring plumbers who are used to working on older homes. Plus plumbers with way more experience. I still have no idea what I’m paying nearly $1000 for, as there are no notes attached to the bill as there used to be. I understand times change—so I do appreciate all the good work in the past from Mitchel!

We were in need of a commercial kitchen rescue. We had hired another company to install four separate commercial sinks and they never performed the work. I reached out to Charly who quickly responded with a quote. We hired Mitchel Plumbing and they squeezed us into their busy schedule. Kevin perform the work and was so professional, courteous, and punctual. He showed up ready to get the job done. In less than three days they had all our sinks installed and ready for inspection. I can't thank Mitchel Plumbing enough for their quick response and superior workmanship. I highly recommend Mitchel Plumbing for any plumbing needs.

Mitchel Plumbing undertook a fairly large commercial development on an old building in Tacoma, needing complex solutions including a new water meter and an entirely new service, floor sinks and a grease interceptor, new bathrooms, and a brand new gas service and piping. Honestly, they've been the most important construction partner on our multifaceted project and they've been fantastic, across the board, for this small businessperson. Can't recommend Charly, Kevin, Robin and team highly enough. We'll work with them every opportunity we get and recommend you do same.

Charlie came out to look at what was needed to replace our hot & cold water controls in our shower. He said it was an older Price Pfister setup, and that he would order the parts and be back in about 2 weeks to install them. After 2 weeks Charlie ghosted us too! I called the office, they said they'd need to talk to him to see what was going on, then no one ever called us back. I see from other reviews that this has happened before. How unprofessional and rude. Maybe its time to just close-up shop and retire if you're not going to take care of customers?

We hired Mitchel Plumbing to install a boiler and raidiator system for hot water and heat. They did a wonderful job, and we are quite pleased with their work. Charly was personally interested in ensuring that we were completely happy with the job, even sending his crew out for one last adjustment just to be sure it was done the way we wanted it. Charly was helpful throughout the process, and I never got the sense that he was trying to overcharge for his services or sell us something we didn't want. In fact, he encouraged us to consider other more affordable options so we could make a well-informed decision. We would highly recommend Mitchel Plumbing.

Mitchel Plumbing Co. provided a quality product (Bradford White water heater) at the most affordable rate of all the bids I obtained with the exact same service and warranty. Charly was one of the few who didn't come across like a salesman; he actually sounded down-to-earth and trustworthy. When the bill arrived, it was just under his quote. No surprises with his crew either: they were immensely helpful, honest, and hard-working.

Plumber was able to come out next day and fix the broken waste water line under our sink. He was quick, friendly and cleaned up after himself. Will definitely call Mitchel Plumbing in the future for plumbing repairs!

Updated review. They installed a new outside faucet, the piping broke and flooded the basement. Attempted to have this repaired by Mitchel, but was left dangling, and after several weeks of telephone tag, employed another company to fix the mess - at considerable additional cost. I think it’s important to look after customers and repair your work if required.