Nautilus Backflow Services
Review Summary
Walker Family Plumbing & Water Heaters (formerly Nautilus Backflow Services) receives consistently positive reviews. Customers praise their fair pricing, expertise, and professionalism, particularly highlighting Cameron and Malachi. Key strengths include:
- Excellent Service: Technicians are knowledgeable, efficient, and provide clear communication.
- Prompt Response: Quick response times and same-day service are common.
- Professionalism: Technicians are polite, respectful, and leave work areas clean.
- Problem Solving: They address both the immediate issue and the underlying cause.
- Trustworthy: Customers express trust and plan to use their services again.
Reviews
View All on Google4.6
(15 reviews)
Brendan Odonnell
I was aware of the possible issues with my plumbing, but as a single mother of three, I was worried about the cost. I got numerous estimates, but the one from Walker Family Plumbing & Water Heaters was the most affordable. Cameron managed the job with a high level of expertise and meticulousness. He was well-informed and guided me through the entire procedure, addressing all my inquiries and apprehensions. The site in Tacoma was safely secured and prepared for the fix. The task was accomplished within a sensible time frame. Once the job was finished, the work area was left spotless. My plumbing issues were resolved and the top-notch customer service that was delivered by Malachi was outstanding. I would endorse Walker Family Plumbing & Water Heaters to anyone seeking quality plumbing services at a fair price.
Selena Wilkinson
Even though they arrived outside the time slot, I'm still handing over five stars. Cameron was fantastic, he successfully unblocked our two stubborn drains. For a while, we actually thought we'd have to dismantle a wall to fix one of them. We anticipate needing more plumbing services in the future in Tacoma and we definitely know who we'll be ringing up, thanks a lot! With the plumbing company now under new management, the service quality has noticeably improved.
derek herring
We realized our water heater was acting up just as we were preparing to end our day, with the temperature already dipping to 65. Not wasting a moment, we contacted our dependable plumbing service, Walker Family Plumbing & Water Heaters, in Tacoma. Malachi picked up the call and reached our Tacoma home in a quick 20 minutes. In just another 30 minutes, our heater was back in action. Despite the chilly night, which seems to be the norm these days, the problem was quickly fixed, avoiding a potential disaster. Malachi had the necessary part right in his van and completed the repair swiftly. We received the bill today - extremely fair! With their competent service, Walker Family Plumbing & Water Heaters has definitely earned our trust and confidence.
norma parsons
Got a call to check if they could arrive earlier than planned, which was fantastic! Malachi was both proficient and straightforward as he clarified the issue we were observing through the camera. The plumbing problem was swiftly sorted out. This was my debut experience with this plumbing company, now under new management, and with their impressive service, it certainly won't be my last if I require plumbing assistance in Tacoma in the future. Had an excellent experience.
Tara Bates
We had some issues with our shower drain, but luckily, the plumbers came out the same day to rectify it. They initially gave us a 2-hour window, but later called to inform us they would be delayed and would arrive in the afternoon instead. This actually worked out even better for us and we appreciated that they called as soon as they realized they might be late. In a surprise turn, they ended up arriving early and promptly fixed the issue. I really appreciated their professionalism and constant communication. It was quite easy to get in touch with Cameron and Malachi, and they did the job right the first time in Tacoma.
Debbie Martinez
The plumber, Malachi, was polite and respectful. He demonstrated great professionalism in his work. Before getting started, he gave us a clear cost estimate. Not only did he fix the issue at hand, but he also rectified the root cause of the problem. We are definitely planning to hire Walker Family Plumbing & Water Heaters again for the installation of a new garbage disposal unit and dishwasher in our Tacoma home. The quality of their work was exceptional.
Evelyn Snyder
Cameron was simply outstanding! He proved to be incredibly helpful in resolving my plumbing issue. I was particularly impressed with how he inquired about my plumbing conundrum and then guided me meticulously through the installation process. I'm also immensely grateful for the speedy reply. I had reached out to four other plumbers and received no response. I'm going to save your contact in my phone for any future plumbing needs in Tacoma.
Jaden Warner
The plumber from Walker Family Plumbing & Water Heaters, who fixed my water heater, was not only knowledgeable in his craft but also handled the parts order for me. Malachi was both professional and pleasant in his demeanor. He even installed a new kitchen faucet for me. I will definitely be using their services again in Tacoma.