D&F Plumbing, Heating and Cooling
Review Summary
- Mixed experiences: Some customers report excellent service with prompt repairs and professional technicians. Others experienced billing errors, no-shows, and poor communication.
- Positive aspects: Technicians are praised for their skill, courtesy, thoroughness, and honesty. Customers appreciate communication, including appointment confirmations.
- Negative aspects: Billing issues, potential over-selling of services, and inconsistent service quality are recurring concerns.
- Overall: While some customers are highly satisfied, others experienced significant problems, suggesting a need for improved consistency and customer service.
Reviews
View All on Google4.5
(361 reviews)
Kristen Merry
They were able to come and get my furnace running same day, which was great. However, the techs sold me on a membership package that they incorrectly billed, so when I called to schedule said service, I was told I didn’t buy it. After a lot of back and forth, they saw they had billed me incorrectly ($434) for a permit instead of the membership I thought I was buying. I scheduled a service visit and they didn’t show. Had to dispute the charge with my credit card company to get my money back and never heard back from the manager Kirk. READ THEIR YELP REVIEWS. They do not reflect the 4.5 star rating google has
Shark Man
Brad took my original call to their office and had me dialed in with my appointment, even with adverse weather, the actual plumber Ricky did an excellent job by inspecting the plumbing and identifying potential future issues. He is courteous and well-informed, and he resolved the problem promptly. D&F is fortunate to have such a skilled plumber on their team!
Kristeen Osterkamp