N.W. Plumbing Services
Review Summary
N.W. Plumbing Services, specifically Dave, receives mixed reviews. Positive feedback highlights his experience, fair prices, quality work, honesty, and willingness to go the extra mile, with customers recommending him and praising his ability to explain the work. However, negative reviews cite unprofessional behavior, including rudeness, insults, and failure to properly complete or clean up after jobs. Some customers also experienced issues with incorrect parts and persistent leaks. Availability can be an issue due to high demand.
Reviews
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(15 reviews)
Nick Clark
Dave is great and easy to work with. He has done new toilet seal rings, sink basket replacement and most recently a full kitchen sink hook up with garbage disposal at my house. His prices are good. You know when you call that you are getting him and that he has a lifetime of experience rather than someone that maybe only has 1-2 years of experience.(or less) That is important for me to know I am getting a seasoned plumber working in my home. I am recommending him to anyone who asks!
Jerry Bailey
We used NW Plumbing to replace our kitchen faucet. Dave Baxter did not do the job properly the first time so we asked him to come back to correct his work. Unfortunately, I was at work when he returned to correct his sloppy work so Dave took the opportunity to be rude and insulting to my wife. So much so that I would have thrown him out of my house if I had been home - job complete or not! He also failed to properly clean up after himself. We have never experienced such rude and unprofessional behavior from a contractor. It amazes me that the man is still in business. I only give him one star because that is the minimum allowed. I discourage anyone from using his services.
kirk erickson
Dave is awesome!. He came right over and surveyed the plumbing job I had. Asked me enough question to ensure I get what I wanted. The next day he was over working on the job and finished in a timely manner. Dave is a seasoned plumber that cares about the quality of his work and the quality of the products he uses. I will call on him again.
Ivan Schmidt
Dave got it done. He's an honest guy who was very good at explaining what he was doing and why. He never talked down and was very affordable. He showed up when he was supposed to and did extra work, at my request, for very little extra money. Not only did he root out the clog in my sink drain, he replaced a leaky strainer and did it all in a relatively clean and fast manner. I would certainly call him again for further plumbing work.
Jenney Pauer
Dave answered my call late in the day when my Home Insurance company and the plumbers they hire couldn't be bothered to contact me back. He quoted me an exceptionally fair price and came later in the evening, even though he had worked a full day. Unfortunately, he got more than he bargained for. My house is old and the clog was very difficult to reach through the pipes. He had to climb under the crawl space, then try to snake the drain from my roof, and then dismantle the pipes under the sink. He did all of this at night. He went above and beyond what any other plumber would do but did not take advantage of my obvious panic in order to make more money. He provided excellent service with kindness, honesty, and integrity. Can't recommend him enough.
John Walker
Dave is the Most Honest, Caring Service Tech I have ever used. Trouble is, everyone wants him, and thus, he is hard to catch. But, if you can, there is no other plumber or plumbing company that can match his knowledge, is work ethic, or his way-more-than-fair price structure. Dave is, without a doubt, "The Best".
XD
Very rude and unprofessional! I asked him to replace two leaking faucets in my bathroom. He bought the parts from Lowes and replaced the old ones. However, the new faucets still leak. He spent long time to fiddle with them but couldn't stop the leak. He then grew agitated and started to complain how bad the Moen design was. Eventually he left without being able to fix the leak. I had to call Moen myself to order the new cartridges and install them. Evidently he didn't buy the correct parts for my faucets. I wouldn't recommend him to anyone!
Kristy Myatt
Dave is a hard worker with very reasonable prices who ended up saving me alot of money based on quotes I'd received from other plumbers in town. He is however also extremely rude, belligerent and completely lacking in social graces of ANY sort. If the price he was charging me hadnt been so reasonable I would have fired him 2/3 of the way through the job just for being insulting and uneccessarily unkind. Would I hire him again (since I gave him 4 stars here)? My answer would be only if my skin was thick enough that day and I was really strapped for cash. Do keep in mind, that the job I had him out to do was not a fun one (if plumbing jobs ever are). He had to spend a couple of hours in a cramped crawlspace installing a tee into my main water line for a central water filter. The entire job took him many hours to do. I'll possibly give him the benefit of the doubt for this review and hope that his behavior was just due to not having a good day.