Sewer Ninjas

Sewer Ninjas solved a problem we've been dealing with since we bought our house. Every year we had to hire a plumber to remove the roots from our sewer lateral. The Ninjas installed a liner to keep those roots out forever. Lauren and the guys answered every question I had, were respectful of my time and left the work area spotless. I highly recommend Sewer Ninjas.

The guys were very thorough in their survey of my drain system. They did a great job explaining the condition of my pipes and outlining all pros & cons of the repair options. Also, allowing me to watch on screen and ask questions as they explored was extremely valuable. I now have a really good, basic understanding of what's going on down there.

Sewer Ninjas satisfactorily relined our sewer lateral on October 9, 2024. The process began with a video inspection of our sewer lateral after the basement floor drain had a backup of clear water. The inspection found a corrosion ridge in our cast iron sewer lateral that was disrupting the flow of solids. We don’t know how long it had been there but the inspection showed that it could cause problems so we decided it needed to be fixed. One remedy was to only descale the interior of the cast iron pipe bringing the pipe back to its original dimension; however, descaling can weaken the pipe. Also, since cast iron pipe rusts from the inside it was a matter of time until the scale built up and reduced the pipes flow again but no one could tell us how long that could be. Since this is our forever house, we decided to reline the pipe and never worry about it again since a relined pipe can easily last beyond fifty years. We decided to use Sewer Ninjas because its price was reasonable and we liked the idea that it specializes only in descaling and relining sewer laterals. Fortunately, our sewer lateral cleanout was in an unimproved section of the basement so the disruption to our house was minimal. On the first day of the two-day project, the crew arrived a half hour early at 11:00 AM to descale the pipe. The crew of Junior, Donovan, Rich, and Nolan were friendly, courteous, and professional. Nolan made sure that the floors, stairs, and surrounding areas were protected with floor covering and plastic sheets. They were all eager to explain and show the process to the homeowner. The descaling process was performed through the existing sewer lateral cleanout. As sections of the pipe were descaled, they proudly showed the homeowner how well the work was going using a video camera in the pipe. After the pipe was completely descaled, they cut a two by three-foot hole in the floor around the cleanout with a wet saw and removed the concrete. The concrete was carried up the stairs in buckets and placed in their trailer for disposal. The hole was dug down to the sewer lateral providing enough room to easily access the pipe. The cleanout section was then removed and a temporary section was added so we could use the plumbing overnight. They were finished by 4:30 PM. The next morning Jeff and JP arrived with the Hammerhead equipment to reline the sewer lateral. They had already impregnated the resin into the liner hose back at the shop so it only needed to be loaded into the equipment. Jeff and JP were also proud of their work and were excited to explain the process. They even provided the homeowner a noise cancelling communication headset and protective eyeglasses, when needed, to include me in the operation. After the hose was pushed through the pipe using air pressure it was then pressed against the inside of the pipe with ten PSI air pressure for ten minutes ensuring it formed to the inside of the pipe. Then the blue light system was inserted into the pipe which cures the resin making the resin impregnated hose into a pipe within a pipe. The blue light is extremely bright thus the need for the protective eyeglasses at the very end of the curing process as the blue light was pulled out of the pipe. It was pretty cool. After the pipe was relined, the cleanout was installed connecting the relined pipe to the house’s sewer system and gravel was carefully packed under the connection to make sure it doesn’t settle which could cause problems after the hole is backfilled with stone and sealed. The floor in the work area was cleaned with a wet mop. The process on the second day to reline 70 feet of pipe, install the cleanout, and cleanup was less than four hours. We are very pleased with the work that Sewer Ninjas performed. We are also relieved knowing that we prevented sewer backup issues by relining our cast iron sewer pipe. Paul Gibbons Brookfield, WI October 9, 2024

Jeff came with another person and they took pictures underground to find out why water comes into my basement. They showed me what they found then emailed a copy to me. They explained what went wrong and how it can be fixed. Now I’m waiting for an estimate. I am very pleased that they explained everything so that I understood exactly what needs to be done.

Erik and the Sewer Ninja team were excellent to work with. Quality and speed of work were both great, and Erik took lots of extra time to walk me through both immediate and long-term fix options. I felt well taken care of and will be leaning on Sewer Ninjas in the future.

Assessed my sewer line, which another vendor had showed me was clogged, and reassured me that it could be snaked and hydrocleaned safely, even a few times, before I'd need a liner. And I would not need to dig up and replace the entire line, which would cost twice as much as a liner. Nolan and Isaac are thoroughly professional, and I'll use Sewer Ninjas again.

Great service from the Sewer Ninja team. The team got out to the house quickly to camera the pipe and determine what needed to be done to address the root intrusion into the old sewer pipe. I need to get the Ninjas out to the house as we were having backups and and they were able to change the schedule to get the pipe cleaned and then were able to get the lining done earlier than planned. The work site was cleaned up well and they checked the other pipes to make sure they were in good working order

UPDATE: The Sewer Ninja crew completed a full pipelining job on our home two weeks after my initial review. To say we are impressed with their work and service is an understatement. They were quick and efficient and got our system running like new. Everyone we worked with was professional and friendly and they truly care about doing a great job for their customers. We've already recommended them to several friends based on our experience. Joe, Lauren, Donovan, and Junior from Sewer Ninjas have helped us with our root-infested pipes and we have nothing but positives to say about all of them. They arrive on time, are great at communicating, and very professional. We’d recommend Sewer Ninjas for sure.