Mark's Reddi Rooter

We hired Mark's Reddi Rooter to help us with inspecting our plumbing with their drain cameras. We recently bought a house built in the 60s, and we had a strange toilet issue in one of our bathrooms that stumped multiple plumbers. The team had experience with the exact issue. The tech here was very knowledgeable, helped us brainstorm, and ran the camera for us. We were lucky that we determined the issue was a fluke, but would recommend them for service to other people looking for a rooter. They were great!

Toilet backed up and filled the shower. Called Marks and they had someone out in an hour and a half. (Called at 2:30pm a on a Monday, a human person answered, Sam and Mathew arrived at 4). They came shop vacuumed the shower then snaked the line several times. The clog was to big for a simple snake and they had to come back out the next day with a camera snake and a water jet machine. Sam and Mathew were very professional and courteous. They explained what they were doing, cleaned up as they went, placed blankets to prevent tracking in snow and Mud, and solved the problem like professionals.

It's 1:40pm on a Friday as I'm writing this, 51 minutes after calling Mark's for a clogged kitchen drain. Their crew *just* left. The guys that came were nice and did a great job. Absolutely insane that less than an hour after CALLING to request an appointment their team is leaving my house having fixed the issue.

This company is all-around fantastic. I have been using them for many years for everything from clearing tree roots from the sewer, faucet replacement, clearing standing water in the basement, to toilet replacement, and even coming up with some solutions for water getting in through a sewer vent. All the techs are efficient, knowledgeable and professional, as is the office staff. Jeff the master plumber is particularly amazing. His customer service goes so above and beyond what he *has* to do, and his patience and willingness to walk people like me (not exactly a handywoman) through the way things work should be commended. I even have his work cell saved in my contacts because he is my go-to for any questions and i trust him to get me a straight solution with my budget in mind. He is an invaluable member of their team and has made it so that I'd choose this company over any other, even if it saved me a few bucks to go elsewhere. Thank you all for the hard work you put in doing what many don't want to do!!

Had them do some work on a leaky faucet and a week later one of the couplings that was installed cracked. They were very quick to come back out and fix the issue. Everyone that I talked to and interacted with was knowledgeable and professional.

Arthur opened up our tree root blocked drain in no time. Quick and easy, will call them back regularly to make sure we don't get blocked again.

These folks were efficient, knowledgeable, and helpful! I couldn't ask for a better plumber. I submitted a request online asking a bunch of questions, and Mark called me to go through everything. He spent over 30 minutes on the phone with me talking through options of kitchen faucets and other plumbing questions. It was refreshing to get someone who would talk through things instead of immediately trying to sell me something. I had their crew out three times to do various work: install an automatic water shutoff, pressure regulator valve, fix a few toilets, show me how to change a whole house water filter, and more. It was nice that they sent the same folks each time because they already were familiar with the house. I will be calling them any time I need plumbing help in the future.

Sean and Matt stopped by this morning for routine maintenance for our 60 year old drain system. It’s not easy, but they were prompt, kind and left the place looking better than they found it. Sean even reviewed my video from my last visit, when there was a problem. He did that. From appt to relief that this is checked off the list for another couple yeast, to payment, all seamless. Thank you so much for your skill and care in taking care of our home.