W F Butler Plumbing Inc

Man came to fix a clog in my kitchen sink. We had small talk for a minute and I noticed my slacks became unpleated and wrinkled during the conversation. Unacceptable

After several years of trying to find a reliable plumber in Madison, Butler is my go-to! I have worked with them on several jobs now--for repairs and remodeling--had every experience has been excellent. They are reliable, do great work, and are a pleasure to work with. Tom down at the office has gone above and beyond to help me trouble-shoot problems and make sure I got just the right products.

Our shower handle was leaking into the tub. Nothing big, just wasting water as it dripped. We finally decided to get this fixed after a couple months. My wife called Butler plumbing and asked them to come over to fix the leak. That's when they made a bad problem worse. Their plumber came over and determined that our shower valve cartridge was the culprit. Unfortunately it was an outdated model so he couldn't replace it. He decided the next step was to put everything back together and seal up our fixtures - no more leaking into the tub. Problem is he never fixed the actual problem. The way to fix the problem was to replace the entire shower valve. Sure it cost more - but that was our only option. Now instead of water leaking into our tub, we had water leaking behind our walls and down into our kitchen. Luckily we are doing some kitchen work and I had an area of the ceiling open. 6 hours after he left we had dripping water into our kitchen. When I confronted Butler plumbing on their failure to properly fix the leak, their response was - "Your wife told us to fix a leak, not replace the shower valve." My wife works in IT. She's not a plumber. She shouldn't have to diagnosis a plumbing problem. Butler failed. So unless you know exactly what you need done - don't expect Butler plumbing to go the next step to actually fix the problem. In our case, all they did was hide it. To anyone that says Butler plumbing is a good value, ask yourself - did they actually fix the problem or is it just hidden from view? To be fair - they did come out the next day after I demanded they fix the leak the right way...

Had them put in a new sink faucet. It went in super fast and while on site they also disconnected my dishwasher. Two guys, an apprentice and Master. I would use them again. They also explained why you have to buy parts from them, they get much better parts than you get online or at home Depot so they only guarantee when they buy. I confirmed that you can buy the "same model" for cheaper than Butler offers but the parts are really not the same like they told me. Plastic versus brass...

Extremely rude. When I called with questions about our bill, I was greeted with sarcasm and accusations. The call ended when I was hung-up on. I've never interacted with a business person this unprofessional. I like to support businesses in my neighborhood, but I can't call upon Butler Plumbing again.

Butler Plumbing is a family business that treats YOU, their customer like family. They are always there when you need them whether its our building on Monroe Street, Clinic in Verona or our house they get the job done fast and efficently.

Butler plumbing is extraordinary. They are reliable, courteous and efficient. I have come to depend on Butler for assistance in repair, rennovation, etc. You will be pleased with Butler Plumbing.

HIGHLY RUDE! Go somewhere where else! I called to simply inquire about my bill and "Tom" was incredibly rude and not willing to help answer simple questions over the phone. I am APPALLED.