Malone's Plumbing & Heating Inc
Review Summary
- Positive: Quick, professional, respectful installers, good craftsmanship, experienced, masters of tough installations, honest, good communication, and enjoyable to work with.
- Mixed: One customer had a negative experience with a new installation (slow work, cheap products, leaking water heater, poor communication, and unreturned calls).
- Neutral: Some customers appreciate their old-school craftsmanship.
- Negative: Unreturned calls for service were reported by some customers.
Reviews
View All on Google3.9
(15 reviews)
liz brooks
Very quick and professional. From the estimate by Jeff through job completion I couldn’t be happier. The installers were very respectful and liked my nosy pup. Kudos and will use them again
Shaun Carmody
Jeff and his son Tony are good guys, I appreciate the work they did and we are very happy. Jeff and Tony did my furnace 8 years ago and it's still going strong(Payne)....for the people that read the other reviews......and my water heater(Bradford White) 3/4/24. Thanks again guys much appreciated.
Lamar Walton
Bought a water heater and couldn't get burner on and they came right out same day and fixed problem like they promised.
Jenni Holmes
These guys are amazing. We can tell they love what they are doing. And they definitely have fun doing it.
Tom Bobczak
Malone's and I have been working together for five years. I'm a home renovation project manager; Malone's has done plumbing or heating work for me at more than 100 projects. They're experienced and they're masters of tough installations. They're not cheap, and you get what you pay for. They communicate straight-forward, they're honest and the craftsmanship is quality.
cindy batovsky
Malone's was chosen to install a new furnace and water heater in my home on 2/24/17. I had no choice as to who did the installation because the job was part of a weatherization program. I figured some cheap crap place and products would be chosen to do this job and I was right. Malones got angry with me when they found out that the insulation guys were coming out before they were and they acted like it was my fault that this happened. It wasn't my job to coordinate this project. Malones is severely lacking in communication skills. When Malones finally did come out, the job was done VERY SLOWLY and I ended up with cheap brands of products that were put in and a water heater that is already leaking. It isn't even a month old. Malones didn't put a copper pipe in that reaches all the way from the top of the water heater to the ceiling and that's what is causing the leak. They also couldn't be bothered to move the water heater over a whole foot to it's new location while it was still empty. Now I have to pay my roommate to do that, the same roommate that Malones said wasn't allowed to continue working on my basement remodeling project while they were doing their installation. I have called Malones several times about the leak, also the weatherization program people and no one will return my calls. I was a one and we're done customer. I'm thinking about contacting the bbb about this. Malones is a garbage dump business that I don't ever want in my home again!
micraz
I love Malones, they have come out to do several projects including a new boiler. They have even dropped by to give me ideas when I ran into problems. They are a rather old school craftsman so don't expect bells and whistles. I have to admit I like that about them, reminds me of calling my dad or brother to help me. Thanks Malones! Linda Andrus
Diane Rakowski
Malones initially installed the heating and air conditioning systems. I’ve called several times to schedule service, and calls are not returned. Calls. Are. Not. Returned even thought their voicemail message said they will be.