Vince Ingrilli & Sons Plumbing
Review Summary
- Positive: Prompt, knowledgeable, and professional service. They resolved issues quickly, including backups, leaks, and water shut-off valve replacements. Customers appreciated their explanations, customer service, and willingness to expedite service. They are recommended for various plumbing needs.
- Negative: One customer reported a negative experience with a water heater installation, citing a design that prevented replacing a sacrificial rod and potentially leading to costly repairs.
- Other: Pricing is noted as not inexpensive but worth the cost for quality work.
Reviews
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(51 reviews)
Michaella Keeley
We had backup in one of our pipes in the basement, and after calling the Vince Ingrilli & Sons plumbing crew, they were able to get a teammate out that same day / within hours. They even expedited the team member after I called and said the situation had actively evolved and were very understanding and helpful. The team member that arrived was prompt and very knowledgeable, and as new homeowners of an older home, he explained the situation and remediation thoroughly. What was an early morning mini disaster in our basement was resolved before lunch time, and we’re so grateful to have gotten things fixed so quickly. From the customer service to the plumber themselves, we highly recommend this company!
Matthew Schmidt
I had a backup in my sewage line and made the call to VIP. They came out that day and had my problem fixed in no time. The service tech was professional and knowledgable. Everyone at VIP made the experience easy and affordable. I will be going back to VIP for any future needs that may arise.
William Monreal
I had a leak at one of my rental properties and called Vince Ingrilli & Sons Plumbing. They showed up promptly and were very professional throughout the entire process. The team quickly identified and fixed the issue, and I couldn’t be happier with their work. Overall, it was a smooth and stress-free experience, and I highly recommend them for any plumbing needs!
Clinton Gallagher
2025-01-08 Niavete and misplaced trust is very expensive. Since the 1930s water heaters have had a replaceable part called the sacrificial rod that can be purchased for ~$65 and replaced by any homeowner extending the life of this essential appliance for many years. 10 years ago Vince Ingilli & Sons sold us and installed a water heater that has no access to that part that all water heaters have; requiring rehiring them to come out and take the unit apart to replace the worn out part --or-- replace the unit entirely due to damage the part causes when it is old and fails without being replaced anew. I now dread each passing day wondering when the unit they sold me will fail and I will be on the hook for a huge expense. I was niave. I trusted them blindly. My family and I became their sacrificial lamb.
Mike Schulein
We needed to replace 70 year old water shut off valves coming into the house. One call and we had an appointment in a week, they arranged with the city to have the water turned off coming into the house and showed up right on time. Great manner, good explanations for the work done. Highly recommend them.
Kim Merriman
I have used Ingrilli plumbing multiple times oner the years. A week ago I had a wet spot in the ceiling. Called them and Vince came over and looked at it. Had to open the ceiling. Drain leak. Took pictures. Last week came over with a crew and in about 4 hours did a massive replacement job. Had to move and replace multiple pipes. Phenomenal. Outstanding work by these guys. Not inexpensive, but worth every penny. If you want a cheap job, call a cheap plumber and get what you pay for.
Elliot Anderson
We were having a plumbing issue in a house we had just purchased and Vinnie was quick to resolve it as well as educate me on exactly how our house was set up. Thanks for great customer service!
Anthony Aljinovic
July 8, 2020
Excellent experience with water heater replacement. We selected VIP as the quote provided was competitive with two other companies contacted, and multiple friends had recommended them for quality work. Scheduling was painless, Matt arrived on-time, and replaced the heater quickly. After installation, took the time to walk through the features and did not leave a mess behind. Also appreciated that he wore a mask throughout the process! We were billed ~ 3 days later, and were pleasantly surprised to see a bill that was LESS than quoted.